Assistant/ Manager, Customer Service

2 days ago

Penang Island, Malaysia Arrow Electronics, Inc. Full time

**Position**:
Assistant/ Manager, Customer Service

**What You'll Be Doing**
- Responsible for providing strategic direction and leadership to a team of Customer Service Officers.
- Responsible for developing uniform procedures and continuous process improvements in operations as well as service delivery efficiency that result in high customer satisfaction.
- Oversee hiring, training and development of staff to delivery quality customer sales support.
- Participate in regional reviews to update on service center KPI's and identify opportunities for greater service center efficiency and effectiveness. Build and maintain collaborative cross-functional relationships with internal support groups to engage business in best-in-class practices and programs.
- Ensure service center is properly supporting all CSR responsibilities for customer supply chain engagements and e-Compass reports: expediting through critical shortages, using the Forecast Response and Flex report tools, managing customer delivery expectations through One Touch Backlog (OTB) and the Open Order Report (OOR). Collaborate with BPO and Infosys managers to ensure offshore service level agreements (SLA's) are met.

**What We Are Looking For**
- Degree with 5-7 years of relevant experience with at least 1-2 years leading a team
- Electronics / Semicon industry is an advantage

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more

**About Arrow**

**Location**:
MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

**Time Type**:
Full time

**Job Category**:
Business Support

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