Customer Service Advisor

4 days ago


Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Cantonese
- **Job Title: Customer Service Advisor (Cantonese-Proficient)**

**Location**: George Town, Penang

**Salary Range**: MYR 2800 to MYR 3300

**Job Type**: Full-time, Rotational Shift

We are dedicated to delivering exceptional customer service, and we are currently seeking a skilled and Cantonese-proficient individual to join our dynamic Customer Service team.

**Responsibilities**:

- Provide outstanding customer service and support via various communication channels, with a focus on Cantonese-speaking customers.
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
- Effectively communicate product information, policies, and procedures to customers.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Maintain accurate and detailed records of customer interactions.

**Qualifications**:

- Proficiency in reading and writing Cantonese is mandatory.
- Strong communication skills in English, both written and verbal.
- Previous experience in customer service or a related field is advantageous.
- Ability to work effectively in a rotational shift environment.
- Excellent problem-solving skills and a customer-centric mindset.
- Familiarity with CRM software and customer service tools is a plus.

**Benefits**:

- Competitive salary ranging from MYR 2800 to MYR 3300.
- Opportunities for professional development and career advancement.
- Comprehensive training programs and ongoing support.
- Inclusive and collaborative work environment.



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