Customer Service Advisor
1 week ago
Role:
Customer Service Executive
Timings:
Rotational Shifts (Permanent)
Industry:
BPO
Work Mode:
Work from office
Functional Area:
ITES /
BPO / Customer Service
Process:
Voice
Key Skills:
Customer Service Cantonese
-
Job Title:
Customer Service Advisor (Cantonese-Proficient)
Location:
George Town, Penang
Salary Range:
MYR 2800 to MYR 3300
Job Type:
Full-time, Rotational Shift
We are dedicated to delivering exceptional customer service, and we are currently seeking a skilled and Cantonese-proficient individual to join our dynamic Customer Service team.
Responsibilities:
- Provide outstanding customer service and support via various communication channels, with a focus on Cantonesespeaking customers.
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
- Effectively communicate product information, policies, and procedures to customers.
- Collaborate with crossfunctional teams to escalate and resolve complex issues.
- Maintain accurate and detailed records of customer interactions.
Qualifications:
- Proficiency in reading and writing Cantonese is mandatory.
- Strong communication skills in English, both written and verbal.
- Previous experience in customer service or a related field is advantageous.
- Ability to work effectively in a rotational shift environment.
- Excellent problemsolving skills and a customercentric mindset.
- Familiarity with CRM software and customer service tools is a plus.
Benefits:
- Competitive salary ranging from MYR 2800 to MYR 3300.
- Opportunities for professional development and career advancement.
- Comprehensive training programs and ongoing support.
- Inclusive and collaborative work environment.
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