Retail Management

2 weeks ago

Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Retail Management

**Timings**:Day Shift (Permanent)

**Industry**:Internet / Ecommerce

**Work Mode**:Work from office

**Functional Area**:Retail / Consumer / Commercial

Key Skills: Customer Relations Customer Service customer service analyst Customer service advisor Fluent both Cantonese and English
- Qualifications
- Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
- Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

Technical Knowledge and Expertise:
Professional and/or personal technical troubleshooting experience

Mobile Operating System, Smartphone, Tablet, PC or laptop experience

Deep curiosity for understanding technology, passion for learning more and sharing

knowledge with others

Uses analytical skills to isolate and resolve complex technical issues through appropriate

troubleshooting methodology

Confident navigating through multiple systems and tools to research, comprehend and deliver

solutions to customer in real time

Resilience:
Able to self manage and work independently in a fast-paced and highly-demanding

environment

Embraces repetition of core job duties, yet eager to take on more responsibility when needed

Strong sense of professionalism exhibited by remaining positive, calm and composed under

pressure

Self-awareness to identify, address and manage navigating through challenges associated

with the role

Remains focused and poised despite criticism and setbacks

Eager to receive feedback, embraces coaching and demonstrates changes as a result

Strong sense of professionalism exhibited by remaining positive, calm and composed under

pressure

**Responsibilities**:
Customer Service Focus:
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some

capacity (can include volunteer work, or project work while in school)

Demonstrates passion for customer service, ownership of the customer experience and

determination to deliver a comprehensive resolution

Obsesses over the customer experience and constantly strives to exceed their expectations

Able to communicate clearly and effectively, both written and verbal in English AND Cantonese

Able to effectively tailor communication and style to differing audiences and read verbal and

non-verbal cues

Approaches problems flexibly and is able to adapt and modify approach without

compromising outcome

Providing a high caliber Customer interaction as measured by Client’s call quality reports, call

audits, and customer satisfaction survey;
Presenting to the public a strong working expertise in all Client Supported Products (now and

in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction

survey scores;
Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality

reports and customer satisfaction survey;
Capturing all required data elements in Client’s internal Online Store and other systems of

record as required by the Client's training and operational procedures;
Maintaining a general awareness of Client’s strengths in the industry; and

Assisting Customers by answering queries relating to their order status, changes and delivery

timeframes.

Learning Aptitude:
Thrives in a team environment: able to seek and provide expertise, challenge productively and

help others succeed

Energy and excitement to master current role, eager for challenges to grow within it and drive

to develop skills in the organization

Stays curious and inquisitive in the pursuit of professional excellence

Effective time management strategy including ability to multi-task, prioritize, organize and

balance workload

Advisors in a Tier 2 role typically exhibit these additional attributes.

Deep Technical Proficiency

Consistently Follow Work Schedule

Adherence to Customer Commitments

Composure Under Pressure

Relationship Repair with Others

Navigating Different Communication Styles

Effective Utilization of Resources

Advanced Issue Isolation Skills

Critical Thinking

Organization Skills

Process Improvement

Collaboration Skills

Seeking Expertise from Peers

Share Best Practices with Peers

  • Retail Management

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Retail ManagementTimings:Day Shift (Permanent)Industry:Internet / EcommerceWork Mode:Work from officeFunctional Area:Retail / Consumer / CommercialKey Skills: Customer Relations Customer Service customer service analyst Customer service advisor Fluent both Cantonese and English Qualifications Education background:Bachelor's Degree or at least Diploma or...

  • Retail Assistant

    4 weeks ago

    Penang, Malaysia Megan Retail Sdn Bhd Full time

    **JOB DESCRIPTIONS**: 1. Attend to customers’ inquiries and provide customer service in meeting customer expectations 2. Resolves customer issues in a timely and professional manner 3. Manage and monitor inventory, stock and products 4. Price tagging and arrangement of stocks 5. Carry out the daily work of live operations 6. Attend and manage retail...

  • Retail Assistant

    2 hours ago

    Penang, Malaysia Megan Retail Sdn Bhd Full time

    **JOB DESCRIPTIONS**: 1. Attend to customers’ inquiries and provide customer service in meeting customer expectations 2. Resolves customer issues in a timely and professional manner 3. Manage and monitor inventory, stock and products 4. Price tagging and arrangement of stocks 5. Carry out the daily work of live operations 6. Attend and manage retail...

  • Human Resources Manager

    2 weeks ago

    Penang, Malaysia Ikano-Retail Full time

    Company Description **About IKEA Malaysia** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Malaysia creates a better everyday life by offering a wide...

  • Human Resources Manager

    2 weeks ago

    Penang, Malaysia Ikano-Retail Full time

    Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Admin Executive Personal Assistant

    2 weeks ago

    Penang, Malaysia ISM RETAIL Full time

    Job Description: - Main responsibility - Document Processing, Assist in Office General Adminstration - Handle administrative requests and queries from management - Handle and direct phone calls - Assist in preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Regularly update...

  • Manager - Personal Financial Services

    2 weeks ago

    Penang Island, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We’re hiring for Customer Service & Operations Manager (Jalan Fetes, Penang) Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The...

  • Retail Supervisor Penang

    3 weeks ago

    Penang, Malaysia GATTI (M) SDN BHD Full time

    8 HOURS PER DAY = SALARY 1400-2000 + GROUP COMMISSION + INCENTIVE + OTHERS UP TO 3000-4000 /MONTH!! - Welcome Full Time, Part Time, Internship - Passionate of service & advise retail outlets customers with latest sportwear products - Good in maintains high quality in outlet display with maximum cleanliness & tidiness - Maintain good relationship with...

  • Retail Management Trainee

    2 weeks ago

    Penang, Malaysia Guardian Health & Beauty Sdn. Bhd. Full time

    Responsible in assisting Store Manager/Executive in Charge for overall Outlet Operation Handle all day-to-day task at store (cash money, daily report, promotion etc) Supervise staffs (attendance, briefing, follow up) To demonstrate excellent customer service and build & maintain good rapport with customers Play an integral part in contributing towards outlet...

  • Purchasing Executive

    1 week ago

    Penang, Malaysia Bright Prospect Full time

    Full Time _Penang_ April 25, 2024 Procurement **Job Overview**: - **Salary **RM3,000-RM4,500 **Location**:Bayan Lepas, Penang **Job Descriptions**: - Responsible for procuring products from suppliers, negotiating contracts, and obtaining the best pricing and terms. - Monitoring stock levels, tracking product movement, assist in stock planning. -...

  • Building Supervisor Property Management

    4 weeks ago

    Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full time

    To report matters which has to be disclosed from time to time in the performance of its obligations; - To conduct, manage and operate the Development as far as practicable within the budgets; - Collect all service charges and other amounts whether under the Sale & Purchase Agreements or otherwise (including rents, fees, and charges including base and other...

  • Building Supervisor Property Management

    19 hours ago

    Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full time

    To report matters which has to be disclosed from time to time in the performance of its obligations; - To conduct, manage and operate the Development as far as practicable within the budgets; - Collect all service charges and other amounts whether under the Sale & Purchase Agreements or otherwise (including rents, fees, and charges including base and other...

  • Handyman

    3 weeks ago

    Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full time

    To check and repair the fences of the common areas. - To make rounds within the development area on a daily basis to check and ensure the common areas is in working conditions. - To report to the office upon detection of faulty lighting, water piping, doors, windows, walls, internal roads, ceilings and others. - To check and replace faulty lighting equipment...

  • Admin Clerk

    3 weeks ago

    Penang, Malaysia G E TAN PROPERTY MANAGEMENT SDN BHD Full time

    Monitor collection of management fund (service charge, sinking fund, fire insurance, quit rent, legal charges and others). Ensure manual/printed receipt area in sequence. Ensure no manipulation of receipts. Should there be suspicion of any malpractice, you are to report to Operations Manager, MC/JMB or any parties deemed appropriate immediately for...

  • Department Manager

    2 weeks ago

    Penang, Malaysia IMAN IKHLAS (M) SDN BHD Full time

    Ensure service level of stock meets the expectation set. - Manage and control stock level in the store. - Maintain high standards of stock presentation and display at selling floor. - Monitor and ensure signage and pricing are up-to-date. - Conduct and coordinate stock take activities. - Implement Mydin policies and procedures - Manage returns to...

  • Branch Manager, Downing St Penang

    2 weeks ago

    Penang, Malaysia HSBC Full time

    -Job description **Some careers grow faster than others.** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...

  • Business Development Manager

    3 days ago

    Penang, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Insurance- Location - Malaysia - Penang- Description **Primary Objective**: Support Branch Manager in expanding business profitability in an efficient manner: - Manage Agency, RHB Group and Direct business portfolio to maximize productivity - Work with underwriter in acceptance of new risks as...

  • Assistant Sales Operation Manager

    2 weeks ago

    Penang, Malaysia Swang Chai Chuan Sdn Bhd Full time

    **Job responsibilies**: - Create and execute a strategic sales plan that expands our customer base and extends the company's goal - Tracking and analyzing sales statistics based on key quantitative metrics - Recruit sales representatives, set objectives, train and coach them, and monitor their performance - Identify knowledge gaps within the team and...

  • Merchandising Manager

    1 week ago

    Penang, Malaysia Bright Prospect Full time

    Full Time _Penang_ April 25, 2024 Marketing - Procurement **Job Overview**: - **Salary **RM12,000-RM16,000 **Location**: Penang **Job Descriptions**: - **Merchandising Strategy**: Develop and implement merchandising strategies to optimize sales and profitability. This includes assortment planning, pricing strategies, and promotional activities. -...

  • Lifestyle Manager

    2 weeks ago

    Penang, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia*** **PARKROYAL Penang Resort*** **Spa & Fitness*** **Job Grade**: Full-time Located on the North western coast of Penang Island, along the famed Batu Ferringhi beach, PARKROYAL Penang Resort offers unparalleled experiences from exquisite gourmet dining, state-of-the-art facilities and a host of family-oriented activities where curated...