Creative Services Manager

3 weeks ago

Penang Island, Malaysia S&P Global Full time

S&P Global Corporate

**The Role**: Creative Services Manager

**The Team**: The 199, S&P Global’s in-house agency, provides strategic and creative expertise to produce best-in-class brand experiences. From concept to execution, we create award-winning work that inspires, informs, and engages the financial world. Our vision is to accelerate progress as the storytellers of our brand. We bring our vision to life by constantly challenging ourselves to set a new standard in creative excellence.

For over 150 years, S&P Global has combined data, analytics, and expertise to unlock the world's most expansive insights across markets and industries. With this Essential Intelligence, we help companies, governments and individuals make decisions with conviction. We are guided by our values, starting with a foundation of integrity in all we do, bringing a spirit of discovery to our work and collaborating in close partnership with each other and our customers to achieve shared goals. As a global company, we know first-hand that diversity fuels creative insight, equity unlocks opportunity and inclusion drives growth and innovation to power global markets.

**What's In It For You?**: The Creative Services Manager provides project management expertise and guidance to ensure on time and on budget delivery, as well as high quality work, representative of the brand. As a senior member of the team, you will shape and influence how the Agency team is perceived, provide critical thinking into best practices of project requests, and provide guidance to Business Partners ensuring process, brand guidelines and creative excellence is achieved through your superior communication skills. It’s a role that takes focus, consistency, and resilience to take on the complicated and challenging parts of the business, simplify and facilitate The 199 to improve output and cost effectiveness without compromising quality.

**Responsibilities**:

- Serve as Administrator of S&P Global Creative group’s Workfront instance
- Serve as the key departmental contact for project governance and leadership on campaigns, imparting vision, clarifying strategic requirements, clearly explaining complex ideas, and managing expectations.
- Manage creative resource allocations
- Work closely with Creative and Business Leads to ensure resource strategy for specific projects and to manage sourcing schedule to ensure workflow coverage and optimize talent.
- Develop project plans and execution strategies for all projects from initiation through completion.
- Gain intimate knowledge of projects and client requirements, knowing what must happen at every stage to ensure successful completion of all projects.
- Third-party creative services procurement - vetting, negotiating, and maintaining relationships with third-party production partners/vendors, as needed.
- Lead, train, foster, mentor, and inspire, Project Managers to use formal processes and tools to manage resources, project purpose; clarify roles, tasks, milestones, budgets and measures of success.
- Work closely with Creative Director and Client Services Director on the Creative department quarterly financial reporting and analysis, in partnership with S&P Global corporate finance group. Propose, discuss, and strategize on operational efficiencies.
- Hands-on management of complex projects that may cross multiple areas of a business and leverage internal/external cross-functional groups, with mínimal to no guidance from a more senior member of the group.

**Qualifications**:

- Detailed oriented - ability to pay attention to the minute details of a project or task
- Ability to perform work accurately and thoroughly
- Extensive experience managing the creative and print production process
- Ability to perform work accurately and thoroughly
- Proven experience in (and a passion for) delivering great results
- Strong planning and organizational skills, including the abilities to organize work towards a long-term goal and manage multiple projects simultaneously
- Creative problem solver
- Collaborative team player attitude with the ability to navigate and influence within the organization
- Exceptional verbal and written communication skills; comfortable presenting to senior leadership and tailoring content to multiple audiences
- Tech savvy with a curiosity for exploring new ways of doing things
- Experience managing digital projects is preferred but not required
- Understanding and fluency in the fundamentals of marketing strategy including market research, audience targeting, personas, scenarios, customer journey, key performance indicators, value propositions, direct marketing, and CRM as well as digital and social media marketing strategy and analytics
- Understanding and fluency in formal project management methodology including Waterfall, Agile, Scrum, Agile Fall and Six Sigma is a plus
- Minimum 8 years of experience working within Creative Agency or in-house agency
- Proficiency with Adobe Creative C

  • Lean Six Sigma

    3 weeks ago

    Penang Island, Malaysia Tata Consultancy Services Malaysia Sb. Full time

    **Responsibilities**: - Project Management, Team Management, IT Service Management Expert, Service Management Transition, ServiceNow, Six Sigma, Service Desk Operations, Major Incident Management, Incident, SR & Problem Management, Service Reporting, Software Asset Management, CMDB, Agile, - Tableau Integration, Reporting Automation**Benefits**: - EPF -...

  • Assistant/ Manager, Customer Service

    7 days ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Assistant/ Manager, Customer Service **What You'll Be Doing** - Responsible for providing strategic direction and leadership to a team of Customer Service Officers. - Responsible for developing uniform procedures and continuous process improvements in operations as well as service delivery efficiency that result in high customer...

  • Government & Corporate Sales, Account Manager

    4 days ago

    Penang Island, Malaysia Canon Marketing (malaysia) Sdn Bhd Full time

    **Responsibilities**: - Responsibilities: - Gather and understand customer's needs and requirement or services that will help customers to optimize efficiency and reduce costs; - Develop or generate business opportunities via creative initiative ie social media, event networking, Linkedin, Canon’s customer list, canvassing, cold calling, and meet up with...

  • Customer Service Executive

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Mandarin- We are hiring a Mandarin customer service representative to manage customer queries and complaints. - Key...

  • Customer Service Officer

    4 weeks ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management. - Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries. - Responsible for...

  • Customer Service Officer

    2 weeks ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management. - Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries. - Responsible for...

  • Customer Service Officer

    14 hours ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management. - Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries. - Responsible for...

  • HR Service Specialist

    2 weeks ago

    Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    Back **HR Service Specialist**: - Penang, Malaysia - Human Resources - 37693 mail_outline Get future jobs matching this search *** **Job Description**: **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that...

  • Customer Service Consultant

    3 weeks ago

    Penang Island, Malaysia Cycle & Carriage Bintang (northern) Sdn Bhd Full time

    Responsibilities **JOB RESPONSIBILITIES**: Customer Service 1. To check-in all assigned customers, including all pre-check-in preparation (check vehicle history, any outstanding jobs, recall campaigns etc.), and conduct active reception for all vehicles, as per SOP and WPC. 2. To record all customer’s requirements/complaints and provide advice/...

  • Customer Service Advisor Mandarin

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Care Officer **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service - **Customer Service **Advisor**| Mandarin**/** Japanese/Korean/Cantonese/Eng/Thai Speakers** **Key Responsibilities**: - Maintaining a...

  • Customer Service Representative

    2 weeks ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Bahasa Malayalam- We are hiring a customer service representative to manage customer queries and complaints. - Key...

  • Service Advisor

    4 days ago

    Penang Island, Malaysia Goh Brothers Motor Sdn Bhd Full time

    **Responsibilities**: - Job Description: - Attend to customers’ queries, provide explanation & advice and manage customers’ needs and expectation, interpreting and relaying customers concerns and comments to the workshop team. - Manage customer service appointments and prepare estimation cost on repair work quotation, obtain customer’s approval on...

  • Visual Merchandiser Manager

    3 days ago

    Penang Island, Malaysia IKEA Full time

    **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Account Manager

    1 week ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Account Manager The main purpose of the position is to define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts and deal with existing business challenges. **What...

  • Product Management Principal

    4 days ago

    Penang Island, Malaysia Mserv (malaysia) Sdn. Bhd. Full time

    **Responsibilities**: - Job Title: Product Management Principal - Reporting line: Product Management Executive Director - Location: Penang, Malaysia - Roles & Responsibilities: - Keep close communication with clients, identify their needs, and realize them or resolve issues. Clients include banks, securities houses, asset managers, insurance companies, CCPs...

  • Account Manager

    1 week ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Account Manager (EMS) **What You'll Be Doing** - Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with...

  • Account Manager

    1 week ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Account Manager (EMS) **What You'll Be Doing** - Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with...

  • IT Asset Manager

    2 weeks ago

    Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    Back **IT Asset Manager**: - Penang, Malaysia - Information Technology - 39320 mail_outline Get future jobs matching this search *** **Job Description**: **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products...

  • Preschool Teacher and Assistant Teacher

    2 weeks ago

    Penang Island, Malaysia Kidsville International Preschool Full time

    Kidsville International Preschool/Kindergarten is a fun and creative place for learning ! We are one of the first International Preschool in Penang to use the International Preschool Curriculum, where our lessons are well-designed to cater to children from 2 years old to 6 years old. We believe that every child is unique and our objective is to create the...

  • General Manager

    3 weeks ago

    Penang Island, Malaysia Podium People Solutions Full time

    Resort style property - Residential status - Tremendous growth potential The small tourist town of Madang sits on the Northern Coast of PNG. It is known for its beautiful waters and amazing diving and fishing. The Madang Resort is a landmark property in the town and much loved by locals as a major employer and provider of hospitality services. This 3.5...