Creative Services Manager

2 weeks ago

Penang Island, Malaysia S&P Global Full time

S&P Global Corporate

**The Role**: Creative Services Manager

**The Team**: The 199, S&P Global’s in-house agency, provides strategic and creative expertise to produce best-in-class brand experiences. From concept to execution, we create award-winning work that inspires, informs, and engages the financial world. Our vision is to accelerate progress as the storytellers of our brand. We bring our vision to life by constantly challenging ourselves to set a new standard in creative excellence.

For over 150 years, S&P Global has combined data, analytics, and expertise to unlock the world's most expansive insights across markets and industries. With this Essential Intelligence, we help companies, governments and individuals make decisions with conviction. We are guided by our values, starting with a foundation of integrity in all we do, bringing a spirit of discovery to our work and collaborating in close partnership with each other and our customers to achieve shared goals. As a global company, we know first-hand that diversity fuels creative insight, equity unlocks opportunity and inclusion drives growth and innovation to power global markets.

**What's In It For You?**: The Creative Services Manager provides project management expertise and guidance to ensure on time and on budget delivery, as well as high quality work, representative of the brand. As a senior member of the team, you will shape and influence how the Agency team is perceived, provide critical thinking into best practices of project requests, and provide guidance to Business Partners ensuring process, brand guidelines and creative excellence is achieved through your superior communication skills. It’s a role that takes focus, consistency, and resilience to take on the complicated and challenging parts of the business, simplify and facilitate The 199 to improve output and cost effectiveness without compromising quality.

**Responsibilities**:

- Serve as Administrator of S&P Global Creative group’s Workfront instance
- Serve as the key departmental contact for project governance and leadership on campaigns, imparting vision, clarifying strategic requirements, clearly explaining complex ideas, and managing expectations.
- Manage creative resource allocations
- Work closely with Creative and Business Leads to ensure resource strategy for specific projects and to manage sourcing schedule to ensure workflow coverage and optimize talent.
- Develop project plans and execution strategies for all projects from initiation through completion.
- Gain intimate knowledge of projects and client requirements, knowing what must happen at every stage to ensure successful completion of all projects.
- Third-party creative services procurement - vetting, negotiating, and maintaining relationships with third-party production partners/vendors, as needed.
- Lead, train, foster, mentor, and inspire, Project Managers to use formal processes and tools to manage resources, project purpose; clarify roles, tasks, milestones, budgets and measures of success.
- Work closely with Creative Director and Client Services Director on the Creative department quarterly financial reporting and analysis, in partnership with S&P Global corporate finance group. Propose, discuss, and strategize on operational efficiencies.
- Hands-on management of complex projects that may cross multiple areas of a business and leverage internal/external cross-functional groups, with mínimal to no guidance from a more senior member of the group.

**Qualifications**:

- Detailed oriented - ability to pay attention to the minute details of a project or task
- Ability to perform work accurately and thoroughly
- Extensive experience managing the creative and print production process
- Ability to perform work accurately and thoroughly
- Proven experience in (and a passion for) delivering great results
- Strong planning and organizational skills, including the abilities to organize work towards a long-term goal and manage multiple projects simultaneously
- Creative problem solver
- Collaborative team player attitude with the ability to navigate and influence within the organization
- Exceptional verbal and written communication skills; comfortable presenting to senior leadership and tailoring content to multiple audiences
- Tech savvy with a curiosity for exploring new ways of doing things
- Experience managing digital projects is preferred but not required
- Understanding and fluency in the fundamentals of marketing strategy including market research, audience targeting, personas, scenarios, customer journey, key performance indicators, value propositions, direct marketing, and CRM as well as digital and social media marketing strategy and analytics
- Understanding and fluency in formal project management methodology including Waterfall, Agile, Scrum, Agile Fall and Six Sigma is a plus
- Minimum 8 years of experience working within Creative Agency or in-house agency
- Proficiency with Adobe Creative C

  • Assistant/ Manager, Customer Service

    2 months ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Assistant/ Manager, Customer Service **What You'll Be Doing** - Responsible for providing strategic direction and leadership to a team of Customer Service Officers. - Responsible for developing uniform procedures and continuous process improvements in operations as well as service delivery efficiency that result in high customer...

  • Manager - Personal Financial Services

    2 weeks ago

    Penang Island, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We’re hiring for Customer Service & Operations Manager (Jalan Fetes, Penang) Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The...

  • Assistant/ Manager, Customer Service

    1 week ago

    Penang Island, Malaysia Arrow Electronics, Inc. Full time

    Position:Assistant/ Manager, Customer ServiceWhat You'll Be Doing Responsible for providing strategic direction and leadership to a team of Customer Service Officers. Responsible for developing uniform procedures and continuous process improvements in operations as well as service delivery efficiency that result in high customer satisfaction. Oversee hiring,...

  • Quality Manager

    2 months ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Native Japanese Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March...

  • So, Branch Service Manager

    2 weeks ago

    Penang Island, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Quality Manager

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Quality ManagerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Quality assurance Quality Assurance/QA Details: Native JapaneseBasic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ:March 2024HC Required : 4HC...

  • Customer Service Representative

    1 month ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Mandarin- We are hiring a Mandarin customer service representative to manage customer queries and complaints. - Key...

  • Finance & Travel Officer

    1 week ago

    Penang Island, Malaysia Milum Services Limited Full time

    **Role Purpose** The Finance & Travel Officer involves providing financial, administrative, and clerical support to colleagues, clients, and stakeholders of MSL and is responsible to oversee flight and accommodation requirements of MSL employees travelling throughout the country and internationally via a controlled and documented means. **Key...

  • Customer service representative

    1 month ago

    Penang Island, Malaysia Gratitude Inc. Full time

    Role: Customer Service ExecutiveTimings: Rotational Shifts (Permanent)Industry: BPOWork Mode: Work from officeFunctional Area: ITES / BPO / Customer ServiceProcess: Semi-VoiceKey Skills: Customer Service Bahasa Malayalam- We are hiring a customer service representative to manage customer queries and complaints Key Responsibilities:Maintaining a positive,...

  • HR Service Specialist

    4 weeks ago

    Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    Back **HR Service Specialist**: - Penang, Malaysia - Human Resources - 37693 mail_outline Get future jobs matching this search *** **Job Description**: **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that...

  • HR Service Specialist

    2 days ago

    Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    Back **HR Service Specialist**: - Penang, Malaysia - Human Resources - 37693 mail_outline Get future jobs matching this search *** **Job Description**: **WHAT YOU DO AT AMD CHANGES EVERYTHING** - We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that...

  • Finance & Travel Officer

    1 week ago

    Penang Island, Malaysia Milum Services Limited Full time

    Role PurposeThe Finance & Travel Officer involves providing financial, administrative, and clerical support to colleagues, clients, and stakeholders of MSL and is responsible to oversee flight and accommodation requirements of MSL employees travelling throughout the country and internationally via a controlled and documented means.Key Responsibilities:...

  • Customer Service Representative

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Customer Service Bahasa Malayalam- We are hiring a customer service representative to manage customer queries and complaints. Key Responsibilities:Maintaining a positive,...

  • Customer Service Representative

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:Semi-VoiceKey Skills: Customer Service Mandarin- We are hiring a Mandarin customer service representative to manage customer queries and complaints. Key Responsibilities:Maintaining a positive,...

  • HR Service Specialist

    1 week ago

    Penang Island, Malaysia Advanced Micro Devices, Inc. Full time

    BackHR Service Specialist: Penang, Malaysia Human Resources 37693mail_outlineGet future jobs matching this search***Job Description:WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate nextgeneration...

  • Customer Service Advisor Mandarin

    2 months ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Care Officer **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service - **Customer Service **Advisor**| Mandarin**/** Japanese/Korean/Cantonese/Eng/Thai Speakers** **Key Responsibilities**: - Maintaining a...

  • Customer Service Representative

    4 weeks ago

    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Bahasa Malayalam- We are hiring a customer service representative to manage customer queries and complaints. - Key...

  • IT Field Service Technician

    1 week ago

    Penang Island, Malaysia Micron Full time

    Our vision is to transform how the world uses information to enrich life for _all_.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR47565 IT Field Service TechnicianAs a Field Service...

  • Customer Service Advisor Mandarin

    1 week ago

    Penang Island, Malaysia Gratitude Inc. Full time

    Role:Customer Care OfficerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Customer Service- Customer Service Advisor| Mandarin/ Japanese/Korean/Cantonese/Eng/Thai SpeakersKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers...

  • People Services Support Specialist

    2 months ago

    Penang Island, Malaysia S&P Global Full time

    S&P Global Corporate **The Role**: Specialist, People Services **Grade**: 8 (Internal Use Only) **The Location**: Pasig, PH or Penang, MY **The Impact**: The People Services Specialist role supports People Services and responds to employee queries, concerns and claims. As part of the Knowledge and Guidance People Services team for the Americas region,...