Service Advisor

6 days ago

Penang Island, Malaysia Goh Brothers Motor Sdn Bhd Full time

**Responsibilities**:

- Job Description:

- Attend to customers’ queries, provide explanation & advice and manage customers’ needs and expectation, interpreting and relaying customers concerns and comments to the workshop team.
- Manage customer service appointments and prepare estimation cost on repair work quotation, obtain customer’s approval on work to be done.
- Promote service and parts sales.
- Ensure the customers are consulted and agreed to any additional services to be performed.
- Communicated estimate completion time, regular updates and follow through on each customer’s vehicle.
- Coordinate with technicians on work progress status and inform any delay to customer accordingly.
- Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges begin billed.
- Ensure that the customers are comfortable and delighted throughout their experience while their vehicles are being serviced.
- Ensure all jobs are completely closed by following through with the documentation’s and collection of payment.
- Create and update customer data in the system.
- To response with customer-oriented to complaints.
- To make a priority treatment for complaint cases with regard to deadline and capacity planning.
- To follow-up actively after work has been completed.
- Maintaining customer relation and ensure satisfactory service.
- Maintain internal relationship across departments.
- Any other tasks as assigned from time to time.
- **Requirements**:
- Minimum 2 years of working experience in automotive environment/ service center or related field required for this position.
- Strong communication skills including good command of spoken and written English and Bahasa Malaysia.
- Able to converse in any of the Mandarin dialects would be an advantage.
- Excellent team work and a pleasant personality, professional and performance oriented.
- Strong customer service mentality.
- Able to work with minimum supervision and under pressure.
- Self-motivated with good problem solving and decision-making skills.
- Proactive, Flexible and multi-tasking responsibilities.
- Working experience as technicians in the automotive industry or in dealer (After Sales) will be an added advantage.
- Computer literate.
- Applicants must be willing to work in Georgetown.**Benefits**:

- EPF
- SOCSO
- Annual Leave

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