Customer Success Specialist

2 weeks ago


Penang, Malaysia Career International FOS Sdn Bhd Full time

Effectively resolve customer inquiries in a considerate and timely manner via chat,
- Compose thoughtful, personalized responses for a variety of customer request
- Triage incoming requests and spot trends in customer issues to flag for the rest of
the team
- Identify, reproduce and document bugs for the engineering teams
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation.
- Willing to work according to US time zone (Depending business needs)
- Preferably someone who have experience in Fintech, Banking and Finance
- Degree or Diploma in Banking or Finance preferred
- At least 1 year experience in Customer service



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