Customer Success Specialist

2 weeks ago


Penang Island, Malaysia Gratitude Inc. Full time

Role:
Customer Success Specialist

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:
Mandarin- Qualifications

  • Education background:
  • Bachelor's Degree or at least Diploma or equivalent in any discipline.

Work experience:

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a 'must' but would be a distinct advantage.

Required Interpersonal Skills:

  • Customer Service orientation.
  • Customer Results/Solutions focussed.
  • Customer Expectations Management.
  • Active Listening Skills.
  • Ability to handle queries and objections in a professional manner.
  • Passionate about communication and interacting with people is key to success in this role.
  • Able to receive continuous feedback and work in a fastpaced working environment.
  • Positive attitude and willingness to learn and go the 'extra mile' for selfimprovement.
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Must be able to speak, read and write in Mandarin

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office


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