Sea Logistics Isc Operational Care Specialist
7 days ago
Are you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Penang.
Your Role :
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
Your Responsibilities:
- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, proactively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decisionmaking, following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives across ISC.
Your Skills and Experiences:
- Bachelor degree/ any relevant education
- Preferred at least 2 year experience in related field
- Able to converse fluently English
- Ability to establish priorities and accomplish multiple tasks with mínimal supervision & computer skills
- Strong time management, analytical thinking, communication and coordination skill
About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Farah
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Penang Island, Malaysia Kuehne+Nagel Full timeAre you passionate about providing exceptional customer service in the dynamic world of logistics? Kuehne Nagel, a global leader in logistics and supply chain solutions, is seeking a talented and motivated individual to join our team as a Sea Logistics ISC Customer Care Specialist in Penang. ** Your Role **:You will support customers by providing helpful...
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