People Services Support Specialist

2 weeks ago


Penang Island, Malaysia S&P Global Full time

S&P Global Corporate

**The Role**: Specialist, People Services

**Grade**: 8 (Internal Use Only)

**The Location**: Pasig, PH or Penang, MY

**The Impact**: The People Services Specialist role supports People Services and responds to employee queries, concerns and claims. As part of the Knowledge and Guidance People Services team for the Americas region, the Specialist will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies and support a culture of continuous improvement

What's in it for you?
Be critically part of a pioneering People Services Center in the PH (or MY) office, supporting the Americas regions
Become an essential talent in a global organization that enables the workplace of the future

**Responsibilities**:
Transacting in HR Systems to resolve basic to complex escalations within agreed SLA’s
Escalating/ Partnering unresolved issues with Tier 2/Tier 3 stakeholders (HRIS &/or CoE teams)
Support HR operational activities and managing employee data spanning employee lifecycle events
Maintaining regional standards and standardization in alignment with Global HR processes
Adhering to the scheduled shift and break schedule patterns to ensure proper coverage
Focusing on the overall People Experience, driving People Satisfaction by providing accurate and timely resolution
Participating on process improvement initiatives and provides query support for change projects
Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?
2-5 years’ relevant experience in HR Shared Services, providing Tier 1 support

**Analytical and reporting capabilities (Microsoft Office Suite**: Excel and PowerPoint)
Strong background in customer service
Experience navigating HR Data systems (preferably Workday)
Strong written and verbal communication skills
Ability to multi-task and maintain attention to detail
Time management and organizational skills

**Qualifications**:
Relevant 2-5 years of experience providing HR Support, preferably on a Global scale or Americas operations. Prior experience working on a similar function is an advantage
Good communication & analytical skills & excellent problem-solving capability
Strong ability to connect with customers and delivery of SLA-driven metrics.
Amenable to US Shift (night shift)

**About Company Statement**:
S&P Global Corporate
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- HUMRES203 - Entry Professional (EEO Job Group)

**Job ID**: 288790

**Posted On**: 2023-06-14

**Location**: Pasig City, Philippines



  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL - **About this Opportunity** **Customer Success...


  • Penang Island, Malaysia S&P Global Full time

    Application Technical Support Analyst (FTE - Malaysia - Penang based) **Grade ( relevant for internal applicants only )**: 9 **The Location**: FTE - Malaysia - Penang based **The Impact**: You will work to minimize the adverse impact of incidents and problems on the business during the region / time zone and proactively identify areas of focus to prevent...


  • Penang, Malaysia Talentasia Consultancy Full time

    Benefits: - **RM5000 signing bonus upon completion of probation period.** **Qualifications Required**: - **Minimum of 6 months work experience in customer support in any industry.**: - **Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related...


  • Penang Island, Malaysia Kuehne+Nagel Full time

    You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. ** Your Role**: Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. ** Your...

  • Csr Mandarin

    1 month ago


    Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Contract To Hire) **Industry**:Other **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Microsoft Office Mandarin typing skills- Education background: - Bachelor’s Degree or at least Diploma or equivalent in any...


  • Penang, Malaysia B. Braun Medical Ind. Sdn. Bhd. Full time

    **Duties and responsibilities**: - Responsible for Market-specific Therapy Approach and local roll-out (identification, development and implementation). - Collaboration with the global Therapy Expert Team plus networking on an international level. - Therapy Concept Creation - b. Monitor, analyze and evaluate market trends, competitor activities & strategy,...


  • Penang, Malaysia Airmed Surgical Sdn Bhd Full time

    Role Description This is a full-time remote role for a Surgical Sales Specialist. The Sales Specialist will be responsible for managing customer relationships with surgeons & nurses, and will serve as the primary point of contact between the company and customers. The Sales Specialist will analyze customers' needs and offer surgical solutions to meet those...


  • Penang Island, Malaysia S&P Global Full time

    S&P Global Commodity Insights & Mobility **The Role**: Recruiter, Commodity Insights and Mobility Divisions **Grade Level ( relevant for internal applicants only )**: 9 **The Location**: Penang, Malaysia **The Team**: We're looking for an experienced recruiter who will join the People Movement team to source and hire top talent across the Commodity...


  • Penang, Malaysia Clarivate Full time

    We are looking for an Associate Translation Specialist to join our Translation team in Malaysia. This is an amazing opportunity to work on Chinese-English Translation (patent names) in the area of engineering patent, pharmaceutical and other industries supported by Clarivate. We have a great skill set in performing post-editing and proofreading on machine...


  • Penang, Malaysia Two95 International Inc. Full time

    Company:Teleperformance Position:Customer Success Specialist Location: George Town, Penang, Malaysia Salary: RM 2,800 - RM 3,300 Language Requirement: English & Mandarin Working Hours: 9am to 6pm or 12pm to 9pm Overview: Respond to customer inquiries via phone and email. Serve as the primary contact for customers on the client's website. Embody the client's...


  • Penang, Malaysia BIOTRONIK SE & Co. KG Full time

    Product Specialist CRM BIOTRONIK is one of the leading manufacturers of cardio - and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality assurance Quality Assurance/QA - Details: Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC...

  • Sales Administrator

    4 weeks ago


    Penang Island, Malaysia Masverse Sdn Bhd Full time

    Assist the sales team in managing and processing orders, quotes, and sales contracts. - Maintain accurate and up-to-date customer records, including contact information and order history, in the CRM system. - Coordinate with internal departments such as and finance to ensure timely and accurate order fulfillment. - Provide support in preparing sales...

  • Pas Appops

    4 weeks ago


    Penang Island, Malaysia S&P Global Full time

    Application Technical Support Analyst (FTE - Malaysia - Penang based) **Grade ( relevant for internal applicants only )**: 9 **The Location**: FTE - Malaysia - Penang based **The Impact**: You will work to minimize the adverse impact of incidents and problems on the business during the region / time zone and proactively identify areas of focus to prevent...

  • Customer Service

    4 weeks ago


    Penang, Malaysia JAC Malaysia Full time

    Contract type: - Permanent- Location: - Penang- Specialisation: - Engineering & Manufacturing- Reference: - PR/155686- Contact details: - Yuki Lim- Job published: - August 09, 2023 11:25- Job Responsibilities: - Duties involve but are not limited to supply chain services, inventory control, critical parts availability and material handling: - Customer...


  • Penang Island, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: bpo trainer - Basic salary: RM9,000 - RM14,000 Location: LV, Georgetown Penang Shift: 24/7 Rotational DOJ: March 2024 HC Required : 4HC...


  • Penang, Malaysia Maxis Berhad Full time

    Job description:Maxis Berhad is seeking a dynamic and motivated Account Support Officer to join our team in George Town, Penang, MY. As an Associate level position, the ideal candidate will have at least 4 years of experience in a similar role and possess a strong work ethic.Responsibilities: Provide support to account managers in managing client accounts...


  • Penang Island, Malaysia S&P Global Full time

    **The Team**: Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other...


  • Penang, Malaysia Celestica Full time

    Req ID: 119484 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Bayan Lepas City: Penang **General Overview**: Functional Area: Supply Chain Management (SCM) Career Stream: Supply Chain Management (SCM) Role: Specialist (SPE) Job Title: Specialist, Material Costing and Awards Job Code: SPC-SCM-MCA Job Level: Level 08 Direct/Indirect...


  • Penang Island, Malaysia Emerson Full time

    **Job Summary**: The Global Commodity Manager is responsible for building a strong understanding of customer needs in all Businesses, developing strategies for addressing those needs, and implementing the plan to achieve those strategies for the Passives, Optoelectronics and Connectors commodities. Coordinate deployment of actions in support of the critical...