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Quality Assurance Analyst Native Japanese/ Mandarin

2 months ago

Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Quality Manager

**Timings**:Flexible (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Quality assurance Quality Assurance/QA
- Details:
Basic salary: RM9,000 - RM14,000

Location: LV, Georgetown Penang

Shift: 24/7 Rotational

DOJ: March 2024

HC Required : 4HC (Japanese)

Requirement:
Native Japanese

Specific Experience : Preferred QA experience and travel experience.

Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.

English Assessment : B2

Language: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

f. Type: Full-time

g. Shift: possible 24/7

Requirements.
- Degree in discipline or equivalent diploma
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires mínimal supervision.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.

**A bold text example**

Responsibilities.
- Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems, through both

established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified

project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

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