Technical support specialist
1 month ago
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Experience in Customer Support / Technical Support will be added advantage
- Have basic understanding on HTML and Java will be added advantage.
- Strong understanding of online advertising, digital marketing and related products
- Technical understanding of the client products/services and/or ecosystem being supported Responsibilities (May perform other duties as requested that may not be specifically addressed in this document)Accountable for closing customer inquiries regarding client's products/services, customer's accounts and provide additional clarifications as requested by customers Responsible for adding/updating/reviewing rich media functionality in Ads Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels Creates layout templates, gallery uploads, component testing, functionalities testing, builds dynamic display ads, etc. Assigned to relatively simpler Rich Media workflows Utilize various systems and tools to initiate and assist customers Keep up to date with industry developments, applicable operating systems, common and related software and hardware, and company policy to ensure proper communications to customers Adhere to policy and procedures for all customer calls or tickets received ensuring achievement of company set goals May be asked to assist in training and product / system testing May be asked to research technical issues May be asked to investigate potential recurring issues and incompatibilities
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