Technical Customer Support

4 weeks ago


Penang Island, Malaysia Quess Corp Limited Full time

**Job Information**:
Industry

**Technology***

State/Province

**Pulau Pinang***

City

**Penang***

Zip/Postal Code

**11900***

Country

**Malaysia***
- Description:
Technical Customer Support I- Hybrid WorkJob Summary:Essential Duties and Responsibilities:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers
- Fully documents customer interactions in real-time.
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms

**Requirements**:

- Job Requirements- Education background: Bachelor’s Degree or Relevant Diploma. Technical Certifications preferred
- Preferred Work Experience (years): 1-3 years of experience Key Skills and Competencies
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Basic IT Support background/ experience would be an added advantage
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service, communication and problem-solving skills.
- Customer-focused mindset
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)
- Fresh graduates who possess outstanding communication skills are encouraged to apply.

Technical Customer Support I- Technical role: Yes- Shift work: 9 hour shift (5 days work week)- Shift type: Rotational shift (night/noon)- Hybrid Work

**Benefits**:

- Entitlement:
- Shift allowance
- PH OT
- RM700 Attendance Special Allowance (with terms and conditions)



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