![Quess Corp Limited](https://media.trabajo.org/img/noimg.jpg)
Technical Customer Support
2 weeks ago
Job Information:
Industry
Technology
State/Province
Pulau Pinang
City
Penang
Zip/Postal Code
11900
Country
Malaysia
- Description:
Job Summary:
Essential Duties and Responsibilities:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Diffuses upset customers
- Fully documents customer interactions in realtime.
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms
Requirements:
- Job Requirements
- Education background: Bachelor's Degree or Relevant Diploma. Technical Certifications preferred
- Preferred Work Experience (years): 13 years of experience Key Skills and Competencies
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Basic IT Support background/ experience would be an added advantage
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service, communication and problemsolving skills.
- Customerfocused mindset
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)
- Fresh graduates who possess outstanding communication skills are encouraged to apply.
Benefits:
- Entitlement:
- Shift allowance
- PH OT
- RM700 Attendance Special Allowance (with terms and conditions)
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