IT Technical Support I
2 weeks ago
Provides support for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.
**ESSENTIAL RESPONSIBILITIES**:
1. Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
2. Tracks PC problems and resolves them in a prompt and courteous manner.
3. Logs, monitor, resolve and close tickets in the Service Desk Tool.
3. Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
4. Works on software installation, update, and configuration as directed by PC Coordinator(s).
5. Works on the installation, setup, configuration, and installation of new PCs, laptops and other IT equipment as well as assisting with the replacement and refresh process.
6. Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP), hand held scanners, access points, handheld printers, etc.
7. Works on the updating support information such as PC inventory, PC Loaners, IT assets etc.
8. Assists with training for new hires and internal customers.
9. Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.
10. Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
11. Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
12. Assist in perform patch updates and upgrades when required.
13. Assist in disabling and deletion of accounts when requested.
14. Participate, support and comply during audit.
15. Address security concerns identified on the endpoint including AV client and vulnerabilities as requested.
16. Propose innovation, improvements and enhancements in existing processes, technology, systems or tools.
17. Housekeeping and grooming of IT Ops and Infra office, server room, IDF, etc.
18. Assist in server and network admin tasks when required following IT policy.
19. Address, fix and coordinate network connectivity issues reported to IT.
20. Communicate and coordinate IT requirements and issues with 3rd party venors
**WORK ENVIRONMENT**:
- Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
- Spends much time working directly with server equipment, printers, and network equipment.
- Works under limited supervision.
**SKILLS**:
1. Microsoft Windows operating Systems, outlook, Office;
3. Microsoft Active Directory mainly include domain account & DHCP maintaining;
4. Local and network printers(or multifunction) configuration and trouble-shooting;
5. Wireless LAN configuration and installation;
6. Mobile Smart devices installation and configuration(IOS or Android);
7. Networking skill: PABX(Siemens), VOIP(Cisco).
8. Laptop and Desktop ground up setup, deployment and repair.
**EXPERIENCE**:
1. Proficient in English (oral and written communication);
2. Minimum 2 years of LAN and PC experiences;
3. Good analytical trouble-shooting skills;
4. Good problem analysis and solving techniques;
5. Must be patient, customer focus and customer service orientated;
**EDUCATION**:
College or Bachelor's degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA
**OTHERS**:
Applicants must be willing to work in Penang Science Park, Simpang Ampat.
-
Technical Customer Support
4 weeks ago
Penang Island, Malaysia Quess Corp Limited Full time**Job Information**: Industry **Technology*** State/Province **Pulau Pinang*** City **Penang*** Zip/Postal Code **11900*** Country **Malaysia*** - Description: Technical Customer Support I- Hybrid WorkJob Summary:Essential Duties and Responsibilities: - Communicates basic technical solutions to customers using effective communication, listening and...
-
Technical Customer Support, I
3 weeks ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Technical Customer Support
1 week ago
Penang Island, Malaysia Quess Corp Limited Full timeJob Information:IndustryTechnologyState/ProvincePulau PinangCityPenangZip/Postal Code11900CountryMalaysia Description:Technical Customer Support I- Hybrid WorkJob Summary:Essential Duties and Responsibilities:Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully...
-
Technical Customer Support, I
2 months ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Technical Customer Support, I
1 week ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: No** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued,...
-
Technical Customer Support, I
2 weeks ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Technical Customer Support, I
3 weeks ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Technical support specialist
4 weeks ago
Penang, Malaysia Teleperformance Full timeOverview The Technical Support Specialist provides timely support to customers through available communication channels (email and chat) Qualifications Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work...
-
Technical support specialist
1 month ago
Penang, Malaysia Teleperformance Full timeOverview The Technical Support Specialist provides timely support to customers through available communication channels (email and chat) Qualifications Education background: Bachelor's Degree or at least Diploma or equivalent in any discipline.Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work...
-
Graduate Technical Program
1 week ago
Penang, Malaysia Infineon Technologies Full timeI n your new role you will: D - aily planning business and local planning (demand, effort planning, capacities,) B - i-portal KPI monitors tracking, Penang RPT lab efficiency charts B - udget planning: Investments/depreciation, support to determine budget S - upport to determine local productivity increase, corridor allocation C - reation and/or maintenance...
-
Accountant I
3 weeks ago
Penang, Malaysia Jabil Circuit Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...
-
Graduate Technical Program
3 weeks ago
Penang, Malaysia Infineon Technologies Full timeI n your new role you will: D - aily planning business and local planning (demand, effort planning, capacities) B - i-portal KPI monitors tracking, Penang RPT lab efficiency charts B - udget planning: Investments/depreciation, support to determine budget S - upport to determine local productivity increase, corridor allocation C - reation and/or maintenance...
-
Technical Support Analyst
5 days ago
Penang, Malaysia Clarivate Full timeWe are looking for Application Support Specialist to join our Professional Services team in Singapore. This role works in a close, collaborative manner with System Librarians, Cloud Operations, and Product teams to provide the highest levels of customer service to Innovative customers. About You - experience, education, skills, and accomplishments - BSc in...
-
Mfg Eng I
1 week ago
Penang, Malaysia Integer Full timeBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...
-
Supply Chain Program Manager I
3 weeks ago
Penang, Malaysia Jabil Circuit Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...
-
QA Technical Associate
6 days ago
Penang, Malaysia Power Integrations Full timeThe primary responsibilities will include the following. Additional responsibilities may be assigned as needed. - Support Quality Assurance tasks related to customer inquiries, PPAP documentation creation and management, Return material requests (RMR/RMA), Corrective Action submission and tracking, Quality metrics tracking. **Requirements**: - Diploma or...
-
Technical Support Manager L Service
3 weeks ago
Penang, Malaysia NSW Automation Malaysia Full timeWhite Papers- BrochuresOur Linkedin Stay connected with us and never miss an update. Follow us on LinkedIn for the latest news and insights! - Follow NowWe are ready to answer your questions. Contact us at NSW Automation or submit a business inquiry online. Department**:Marketing** Project Location(s)**:HQ Penang, Malaysia** Education**:Related...
-
Supply Chain Program Manager I
4 days ago
Penang, Malaysia Jabil Circuit Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...
-
Technical Manager
3 weeks ago
Penang, Malaysia MacDermid Graphics Solutions Full time**Business Overview**: MacDermid Graphics Solutions is a supplier of consumable materials used to transfer images on to consumer packaging materials, our products are used to improve print quality and printing productivity. We produce and market photopolymers through an extensive line of flexographic plates that are used in the consumer packaging and...
-
Supply Chain Planner, I
4 weeks ago
Penang, Malaysia Zebra Technologies Full time**Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...