IT Application Support Specialist

1 week ago

Penang, Malaysia National Instruments Full time

Global IT Application Support

**Responsibilities**:

- Diagnose and troubleshoot technical issues, escalating to appropriate teams when necessary.
- Provide timely and accurate solutions to client problems, ensuring high levels of customer satisfaction.
- Initiate and manage escalations for higher-level technicians.
- Document all support interactions and resolutions in our ticketing system.
- Collaborate with other team members to continuously improve support processes and procedures.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in related field. Fresh graduates with relevant Computer Science/IT background can apply.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Effectively collaborate with team members
- Basic understanding of business functions (finance, sales, marketing, IT, operations)
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks.

**Why NI?
There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

**The people**: We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.

**We are changing how we work by offering more flexibility. **NI has decided to take a hybrid approach (working both on
- and off-site) at an aggregate level. We know that different roles have different requirements, so we’re embracing a full range of options.

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