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Live chat specialist
1 month ago
Job Description:
We are in search of a reliable and committed Live Chat Specialist to join our remote team at Hilton. As a Live Chat Specialist, your main task will be providing exceptional customer service through online chat support. This is a part-time beginner-level role that does not require prior experience. Ideal candidates should possess keen attention to detail and strong critical thinking skills.
Responsibilities:
- Respond to customer inquiries and offer support through live chat
- Help customers make reservations, address queries, and resolve any issues
- Maintain high customer satisfaction levels by delivering top-notch service
- Collaborate with team members for a smooth customer experience
- Stay informed about product details and promotions to provide accurate information to customers
- Adhere to company policies and procedures for efficient operations
Requirements:
- Excellent written and verbal communication skills
- Ability to multitask and effectively prioritize workload
- Basic computer skills and proficiency in using live chat platforms
- Capability to work remotely in a professional and quiet environment
- Independence and initiative in addressing customer needs
Personality Traits:
- Dedicated
- Reliable
Soft Skills:
- Attention to detail
- Critical thinking
Benefits:
- Company transportation
- Disability insurance
- Parental leave
Working Environment:
Thrive in a dynamic and fast-evolving work atmosphere
Equal Opportunity Statement:
Hilton upholds diversity in the workplace as an equal opportunity employer. We value all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will be considered for employment.
How to apply:
Join us on Grab Jobs and we will reach out if you are shortlisted for the role.
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