Payment Services Associate

2 days ago


Penang, Malaysia OCBC Bank Full time
Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Payment Services Associate. The successful candidate will be responsible for providing excellent customer service and ensuring the accurate and efficient processing of remittance transactions.

  • You will work closely with customers and business units to resolve any issues or concerns related to remittance transactions.
  • Together with the team, you will aim to meet service level agreements (SLAs) at all times.
  • You will be expected to manage internal and external customer queries, feedback, and complaints promptly and efficiently.
Key Responsibilities
  • To provide excellent customer service and ensure the accurate and efficient processing of remittance transactions.
  • Work closely with customers and business units to resolve any issues or concerns related to remittance transactions.
  • Manage internal and external customer queries, feedback, and complaints.


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