Service Coordinator

4 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Description:

We are seeking a skilled Service Advisor to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. This role is ideal for individuals who possess excellent communication skills, a proactive attitude, and the ability to think critically in challenging situations.

Key Responsibilities:
  • Support customers in placing online orders with our client.
  • Provide timely assistance to customers through various communication channels, including inbound phone calls and email.
  • Process payments and confidential client information with precision and confidentiality.
  • Identify and escalate priority issues as necessary.
  • Maintain and improve the quality of service by sharing suggestions and recommendations.
Requirements:
  • Fluency in Cantonese.
  • Prior customer service experience.
  • Excellent communication skills.
  • Problem-solving skills.


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