Hospitality Services Coordinator

6 days ago


Penang, Malaysia The Millen Penang, Autograph Collection Full time
Assistant Front Office Manager Job Description

The Assistant Front Office Manager will oversee daily front office operations, including managing front desk staff, addressing guest inquiries and complaints, coordinating with other departments, and maintaining high standards of guest satisfaction.

Your Key Responsibilities
  • Lead the front desk team to deliver exceptional customer service
  • Ensure efficient administration of hotel operations
  • Collaborate with other departments to maintain smooth hotel operations
  • Maintain high standards of guest satisfaction through effective communication and problem-solving
Requirements
  • Proficiency in Office Administration and Front Office management
  • Strong Customer Service and Customer Satisfaction skills
  • Excellent Communication skills
  • Experience in hospitality management is a plus
  • Ability to work in a fast-paced environment


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