Hospitality Operations Manager

3 days ago


Penang, Malaysia The Millen Penang, Autograph Collection Full time

The Millen Penang, Autograph Collection is a luxury hotel that combines the grandeur of bygone wealthy merchants and tycoons with a touch of playful eccentricity.

Our unique approach to hospitality blends local essence and colonial-style luxury with quirky finesse.

We cater to contemporary heirs and influential figures, ensuring a modern yet nostalgically glamorous stay.

This role oversees daily operations of the reception area, ensuring guest satisfaction through excellent customer service.

Responsibilities include supervising staff, handling guest inquiries and complaints, coordinating with various departments, and ensuring smooth check-in and check-out processes.

Key qualifications include leadership skills, strong focus on customer satisfaction, experience in receptionist duties, and ability to handle customer inquiries and resolve issues.



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