Guest Services Manager

7 days ago


Penang, Malaysia JEN by Shangri-La Full time

2 days ago Be among the first 25 applicants

Direct message the job poster from JEN by Shangri-La

Front Office Manager at JEN Penang Georgetown by Shangri-La

Company Description
JEN by Shangri-La is designed for today's highly-driven pacesetters who are eager to explore all that Asia has to offer. With roots across Asia's gateway cities, JEN reflects the dynamism that has established Asia as a force on the global stage. The brand champions the culture, conversations, and communities that are driving the region today.

Role Description

This is a full-time on-site role as a Guest Services Manager located in Georgetown, Penang. The Guest Services Manager will be responsible for supervising staff, ensuring customer satisfaction, providing excellent customer service, managing communication with guests, and handling receptionist duties.

Qualifications
  • Supervisory Skills and Customer Satisfaction
  • Customer Service and Communication skills
  • Experience in Receptionist Duties
  • Strong organizational and multitasking abilities
  • Ability to work well under pressure in a fast-paced environment
  • Previous experience in a hospitality or service industry role
  • Excellent interpersonal skills and a positive attitude
  • Fluency in multiple languages is a plus
Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Hospitality

#J-18808-Ljbffr

  • Penang, Malaysia JEN by Shangri-La Full time

    Company DescriptionJEN by Shangri-La is designed for today's highly-driven pacesetters who are eager to explore all that Asia has to offer. With roots across Asia's gateway cities, JEN reflects the dynamism that has established Asia as a force on the global stage. The brand champions the culture, conversations, and communities that are driving the region...


  • Penang, Malaysia Shangri-La Hotels Full time

    Shangri-La Golden Sands, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle...


  • Penang, Malaysia Shangri-La Hotels Full time

    Shangri-La Golden Sands, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle...


  • Penang, Malaysia Shangri-La Hotels Full time

    Shangri-La Golden Sands, Penang Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle...


  • Penang, Malaysia The Millen Penang, Autograph Collection Full time

    Assistant Front Office Manager Job DescriptionThe Assistant Front Office Manager will oversee daily front office operations, including managing front desk staff, addressing guest inquiries and complaints, coordinating with other departments, and maintaining high standards of guest satisfaction.Your Key ResponsibilitiesLead the front desk team to deliver...


  • Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    . DIPLOMA/ADVANCE DIPLOMA/HIGHER GRADUATE DIPLOMA/DVM/DKM LEVEL 4 AND LEVEL 5 Hotel management. Minimum 1year experience - To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). Greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter. - To...


  • Penang, Malaysia The Millen Penang, Autograph Collection Full time

    Job DescriptionThis is a full-time on-site role for an Assistant Front Office Manager located in Georgetown. The successful candidate will have strong organizational skills and excellent communication abilities, ensuring a welcoming environment for all guests.Key ResponsibilitiesOversee daily front office operations, including managing front desk...


  • Penang, Malaysia Evergreen Laurel Hotel Penang Full time

    **Responsibilities**: - Supervising and guiding the front office team and coordinating the team's work schedules. - He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. - Comply with legal requirements in a lodging property. - Accurately process all cash and credit...


  • Penang, Malaysia The Millen Penang, Autograph Collection Full time

    About The RoleThis full-time on-site position for an Assistant Front Office Manager is located in Georgetown. As a key member of our front office team, you will be responsible for ensuring efficient administration and exceptional customer service. Your professional demeanor, excellent organizational skills, and commitment to creating a welcoming environment...


  • Penang, Malaysia The Millen Penang, Autograph Collection Full time

    OverviewThe Millen Penang, Autograph Collection is a luxury hotel that combines the grandeur of a bygone era with playful eccentricity. As an Assistant Front Office Manager, you will be responsible for overseeing daily front office operations, ensuring efficient administration and exceptional customer service.ResponsibilitiesManage front desk staff to ensure...


  • Penang, Malaysia The Millen Penang, Autograph Collection Full time

    Hospitality Services Coordinator Position SummaryWe are seeking a highly skilled and motivated individual to fill the role of a Hospitality Services Coordinator at The Millen Penang, Autograph Collection. In this position, you will play a vital role in ensuring seamless front office operations and delivering exceptional customer service to our guests.Your...


  • Penang, Malaysia TONG Restaurant Armenion Street Full time

    Lead Our Dining Establishment TeamTONG Restaurant Armenion Street Georgetown, Penang, Malaysia seeks a highly skilled restaurant operation manager to oversee our daily operations. As a member of our team, you will be responsible for ensuring the smooth operation of our restaurant, managing staff, and providing exceptional customer service.Key...


  • Penang, Malaysia The Millen Penang, Autograph Collection Full time

    Company DescriptionThe Millen Penang, Autograph Collection, is a designer luxury hotel located at the Millionaires' Row. The hotel combines the grandeur of a bygone era with playful eccentricity, blending local essence and colonial-style luxury. Each space within the hotel exudes strong character and local charm, creating a unique Penang experience that...


  • Penang, Malaysia TONG Restaurant Armenion Street Full time

    About TONG RestaurantTONG Restaurant Armenion Street Georgetown, Penang, Malaysia is a leading dining establishment that offers exceptional dining experiences. We are committed to delivering high-quality food and service to our guests. As a restaurant operation manager, you will play a key role in ensuring the smooth operation of our restaurant.Job...

  • Night Manager

    2 weeks ago


    Penang, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Sayang, Penang Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic,...

  • Lifestyle Manager

    2 weeks ago


    Penang, Malaysia Pan Pacific Hotels Group Full time

    **Malaysia*** **PARKROYAL Penang Resort*** **Spa & Fitness*** **Job Grade**: Full-time Located on the North western coast of Penang Island, along the famed Batu Ferringhi beach, PARKROYAL Penang Resort offers unparalleled experiences from exquisite gourmet dining, state-of-the-art facilities and a host of family-oriented activities where curated...


  • Penang, Malaysia TONG Restaurant Armenion Street Full time

    Restaurant Operations Manager Job SummaryTONG Restaurant Armenion Street Georgetown, Penang, Malaysia is seeking a skilled restaurant operation manager to join our team. As a restaurant operation manager, you will be responsible for overseeing daily operations, managing staff, and providing exceptional customer service. If you have a passion for hospitality...


  • Penang, Malaysia ALV Group of Companies Full time

    Revenue and Reservation, Assistant ManagerJoin ALV GROUP for a refreshing career experience in a youthful and dynamic environment. Since our establishment in 2017, we've cultivated a culture that values positivity, integrity, and a supportive camaraderie. At ALV, you'll find a friendly workplace where every team member is encouraged to excel and grow...


  • Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    About UsAgensi Pekerjaan JobScoper Sdn. Bhd. is a leading recruitment agency that connects top talent with exciting job opportunities.The RoleWe are currently seeking a skilled Mandarin Customer Success Specialist to join our team in GeorgeTown, Penang. As a key member of our hospitality team, you will be responsible for providing exceptional customer...

  • Office Manager

    1 week ago


    Penang, Malaysia DECA Dental Group Full time

    OverviewDental Office Manager – Join us. Where your smile truly mattersAt Ideal Dental, we're on a mission to revolutionize dental care—and we want you to be part of the journey As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008,...