Front Office Assistant Manager

3 weeks ago


Penang, Malaysia Evergreen Laurel Hotel Penang Full time

**Responsibilities**:

- Supervising and guiding the front office team and coordinating the team's work schedules.
- He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
- Comply with legal requirements in a lodging property.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front desk: Min. 1 year (preferred)

**Language**:

- English (required)
- Bahasa Malaysia

**Shift availability**:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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