![Evergreen Laurel Hotel Penang](https://media.trabajo.org/img/noimg.jpg)
Front Office Assistant Manager
3 weeks ago
**Responsibilities**:
- Supervising and guiding the front office team and coordinating the team's work schedules.
- He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
- Comply with legal requirements in a lodging property.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
**Education**:
- STM/STPM (preferred)
**Experience**:
- Front desk: Min. 1 year (preferred)
**Language**:
- English (required)
- Bahasa Malaysia
**Shift availability**:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
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