Office Manager

2 weeks ago

Penang, Malaysia DECA Dental Group Full time

Overview

Dental Office Manager – Join us. Where your smile truly matters

At Ideal Dental, we're on a mission to revolutionize dental care—and we want you to be part of the journey As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we're proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary:

An Office Manager is responsible for overseeing all day-to-day operations of the dental office to ensure smooth and efficient functioning. This includes managing patient service issues to guarantee high levels of guest satisfaction, fostering office morale to promote a positive company culture, and creating staff schedules. The Dental Office Manager is expected to complete daily and monthly reports and take on additional responsibilities as required to support the office's needs. Every day, you'll help create beautiful smiles and contribute to the health and well-being of the community.

Why You'll Love It Here:

At Ideal Dental, we're committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you're passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

  • MONTHLY BONUS POTENTIAL
  • Medical insurance.
  • Discounted dental benefits for the employee, their spouse, and dependent children.
  • Paid holidays.
  • Paid Time Off (PTO).
  • 401K.
  • Employee scholarship program.

At Ideal Dental, we're dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.

Responsibilities

  • Oversee Daily Operations: Ensure the dental office runs smoothly by managing all day-to-day activities, from patient flow to team coordination.
  • Deliver Exceptional Patient Service: Address and resolve patient service issues with professionalism and care, ensuring every guest leaves with a positive experience.
  • Develop and Manage Team: Lead, mentor, and support the dental team, providing opportunities for professional development while ensuring the team works collaboratively to achieve office goals.
  • Foster Team Morale: Build and maintain a supportive, engaging work environment that aligns with our company culture and inspires the team to excel.
  • Staff Scheduling: Create and manage efficient staff schedules, balancing office needs with team availability to ensure optimal coverage and productivity.
  • Audit Patient Accounts: Review and verify patient accounts for accuracy, ensuring all billing and records are in top shape.
  • Guide Treatment Plans: Present treatment options clearly and compassionately, assisting patients in overcoming financial barriers and helping them make informed decisions.
  • Track Office Performance: Complete daily and monthly reports, analyzing key metrics to help drive office efficiency and growth.
  • Support Office Needs: Take on additional duties as required, contributing to the overall success of the office in various capacities.
  • Travel for DeNovo Offices: Be flexible and open to traveling to newly acquired DeNovo offices as needed to support their integration and ensure seamless operations.

Qualifications

What do you need to have to be a part of our team?

  • A minimum of 2 years of management experience, with dental experience preferred to bring expertise to the role.
  • A high school diploma or equivalent.
  • A welcoming smile and a positive attitude that creates a friendly and inviting atmosphere for both patients and staff.
  • Strong communication and customer service skills to ensure effective interaction with patients and team members.
  • Proven leadership abilities, with a talent for leading by example and motivating the team to succeed.
  • A natural desire and ability to connect with and serve guests, ensuring they feel valued and well cared for.
  • Excellent multi-tasking skills, with the ability to stay organized and focused while working in a fast-paced environment.
  • DeNovo Offices: New or acquired offices may require travel.
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