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Restaurant Operations Manager

1 week ago

Penang, Malaysia TONG Restaurant Armenion Street Full time
About TONG Restaurant
TONG Restaurant Armenion Street Georgetown, Penang, Malaysia is a leading dining establishment that offers exceptional dining experiences. We are committed to delivering high-quality food and service to our guests. As a restaurant operation manager, you will play a key role in ensuring the smooth operation of our restaurant.

Job Responsibilities:
Operational Leadership: Supervise and coordinate daily front-of-house and back-of-house operations to ensure efficient restaurant flow. Ensure compliance with health, safety, and hygiene regulations. Manage inventory, ordering supplies, and maintaining optimal stock levels.

Staff Management: Recruit, hire, train, and manage restaurant staff. Schedule staff effectively to ensure adequate coverage and minimize costs. Conduct performance evaluations, provide constructive feedback, and promote employee development. Address employee issues and conflicts promptly and professionally.

Customer Service: Maintain high standards of customer service and ensure guest satisfaction. Respond to customer complaints and concerns in a timely and effective manner. Promote the restaurant's image and brand within the local community.

Financial Management: Prepare and manage budgets, track revenue and expenses, and control operational costs. Analyze financial performance and identify areas for improvement. Oversee cash flow, payroll, and vendor payments.

Strategic Planning: Develop and implement strategies to improve sales, profitability, and customer satisfaction. Research new vendors and suppliers to ensure the best value and quality. Plan and execute promotional events to attract customers. Stay up-to-date on industry trends and best practices.

Requirements:
Minimum two years of assistant manager experience in a similar environment. Strong customer service skills, with the ability to make guests feel welcome. Experience in a restaurant, bar, or reputable café, with a passion for hospitality. A hands-on leader who prioritizes team development and training. WSET certification is an added advantage. Interest in financial aspects of restaurant management, with a willingness to learn.