Food Service Leadership Position

5 days ago


Penang, Malaysia TONG Restaurant Armenion Street Full time
Lead Our Dining Establishment Team
TONG Restaurant Armenion Street Georgetown, Penang, Malaysia seeks a highly skilled restaurant operation manager to oversee our daily operations. As a member of our team, you will be responsible for ensuring the smooth operation of our restaurant, managing staff, and providing exceptional customer service.

Key Responsibilities:
Supervise and coordinate daily front-of-house and back-of-house operations to ensure efficient restaurant flow. Manage inventory, ordering supplies, and maintaining optimal stock levels. Recruit, hire, train, and manage restaurant staff. Schedule staff effectively to ensure adequate coverage and minimize costs. Conduct performance evaluations, provide constructive feedback, and promote employee development. Address employee issues and conflicts promptly and professionally. Maintain high standards of customer service and ensure guest satisfaction. Respond to customer complaints and concerns in a timely and effective manner. Promote the restaurant's image and brand within the local community.

Requirements:
Minimum two years of assistant manager experience in a similar environment. Strong customer service skills, with the ability to make guests feel welcome. Experience in a restaurant, bar, or reputable café, with a passion for hospitality. A hands-on leader who prioritizes team development and training. WSET certification is an added advantage. Interest in financial aspects of restaurant management, with a willingness to learn.

What We Offer:
A competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and supportive work environment. The chance to work with a experienced team in a fast-paced and exciting industry.

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