Hospitality Management Expertise
7 days ago
TONG Restaurant Armenion Street Georgetown, Penang, Malaysia is seeking a skilled restaurant operation manager to join our team. As a restaurant operation manager, you will be responsible for overseeing daily operations, managing staff, and providing exceptional customer service. If you have a passion for hospitality and leadership, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
Supervise and coordinate daily front-of-house and back-of-house operations to ensure efficient restaurant flow. Manage inventory, ordering supplies, and maintaining optimal stock levels. Recruit, hire, train, and manage restaurant staff. Schedule staff effectively to ensure adequate coverage and minimize costs. Conduct performance evaluations, provide constructive feedback, and promote employee development. Address employee issues and conflicts promptly and professionally. Maintain high standards of customer service and ensure guest satisfaction. Respond to customer complaints and concerns in a timely and effective manner. Promote the restaurant's image and brand within the local community.
Requirements:
Minimum two years of assistant manager experience in a similar environment. Strong customer service skills, with the ability to make guests feel welcome. Experience in a restaurant, bar, or reputable café, with a passion for hospitality. A hands-on leader who prioritizes team development and training. WSET certification is an added advantage. Interest in financial aspects of restaurant management, with a willingness to learn.
What We Offer:
A competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and supportive work environment. The chance to work with a experienced team in a fast-paced and exciting industry.
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