Multilingual Customer Experience Associate

4 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

A challenging opportunity has arisen for a Multilingual Customer Experience Associate to join our growing team. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels.

About the Role

The successful candidate will be responsible for assisting customers in making reservations, responding to customer inquiries and complaints, resolving issues related to booking errors, cancellations, and refunds, adhering to company policies, data privacy regulations, and standard operating procedures, and providing training to new staff.

Key Responsibilities
  1. Assist customers in making reservations via phone, email, or live chat.
  2. Provide accurate information on availability, pricing, and policies.
  3. Respond promptly to customer inquiries and complaints.
  4. Resolve issues related to booking errors, cancellations, and refunds.
  5. Adhere to company policies, data privacy regulations, and standard operating procedures.
  6. Provide training to new staff.
What We Offer
  • EPF & SOSCO.
  • Annual leave.
  • Medical leave.


  • Penang, Malaysia Chow Tai Fook Jewellery Group Full time

    Chow Tai Fook Jewellery Group combines artistry with tradition to deliver unparalleled designs since 1929.We prioritise employee well-being, offering comprehensive wellness programs designed to support health in all areas. Opportunities for growth, skills enhancement, and advancement are available.Main Responsibilities:Deliver exceptional customer...


  • Penang, Malaysia KAMC (PENANG) SDN BHD Full time

    Company DescriptionKAMC (Penang) is a trusted provider of business services, specializing in company incorporation, tax filing,accounting and audit solutions. We cater to both local and international clients, offering tailored, transparent and efficient support to simplify compliance and drive business success. With expert guidance, multilingual support and...


  • Penang, Malaysia Celestica Inc. Full time

    About the RoleCelestica Inc. is looking for a talented Customer Service Associate to join our team.In this role, you will be responsible for providing top-notch customer support, resolving complex issues, and collaborating with internal teams to drive process improvements.If you're passionate about delivering exceptional customer experiences and have a keen...

  • Retail Associate

    7 days ago


    Penang, Malaysia Chow Tai Fook Jewellery Group Full time

    About Chow Tai Fook Jewellery GroupSteeped in heritage and tradition, we combine artistry with a modern approach to deliver unparalleled designs since 1929. Our legacy is built on unmatched craftsmanship and authentic heritage.We prioritise employee well-being through comprehensive wellness programs designed to support health in all areas. Strong focus on...


  • Penang, Malaysia Assent Inc. Full time

    Customer Success Associate - Korean languageFull-timeRegion: MalaysiaAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is...


  • Penang, Malaysia Assent Inc. Full time

    At Assent Inc., we are looking for a highly skilled and organized individual to join our team as a CUSTOMER SUCCESS ASSOCIATE. This role will play a vital part in delivering our services to customers, ensuring their success and satisfaction with our products. The ideal candidate should have excellent communication skills, both written and verbal, and the...

  • Retail Associate

    7 days ago


    Penang, Malaysia Chow Tai Fook Jewellery Group Full time

    About Chow Tai FookJoining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people...


  • Penang, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Sayang, Penang Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways. We are in search of energetic,...


  • Penang, Malaysia World Mode Malaysia Full time

    Company OverviewAt World Mode Malaysia, we specialize in providing integrated solutions to the fashion industry. Our team consists of talented professionals from various fields who work together to maximize our contribution to clients. We believe in the power of fashion to bring joy to people and society, and we are continually evolving with fresh ideas and...


  • Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Role DescriptionWe are looking for a highly skilled and experienced customer support team member to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.This role requires an individual with excellent communication skills in Mandarin and English, as well as basic computer skills and the ability to work effectively in a fast-paced environment.Key...


  • Penang, Malaysia JEN by Shangri-La Full time

    Role SummaryWe are seeking an experienced Guest Services Manager to join our team at JEN Penang Georgetown. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and ensuring seamless guest interactions.Key Responsibilities• Supervise staff to maintain high standards of customer service• Manage...


  • Penang, Malaysia Clarivate Analytics Full time

    Job Description:The ideal candidate will possess native-level proficiency in Korean and a strong working knowledge of English. A degree in translation or a related field is preferred, along with excellent written and verbal communication skills.In this role, you will be responsible for post-editing and proofreading patent content from Korean into English....


  • Penang, Malaysia JEN by Shangri-La Full time

    We're looking for a seasoned professional to join our team as a Guest Services Manager. If you have a passion for delivering exceptional guest experiences and possess strong leadership skills, we want to hear from you.In this role, you'll oversee the entire guest experience, from initial welcome to departure. Your responsibilities will include:SUPERVISING...


  • Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    We are looking for a talented and results-driven individual to join our team as a Cantonese Customer Service Specialist at Agensi Pekerjaan JobScoper Sdn. Bhd.Job DescriptionAs a Cantonese Customer Service Specialist, you will be responsible for providing exceptional customer service to clients through various communication channels.Required Skills and...


  • Penang, Malaysia Prudential BSN Takaful Berhad Full time

    Company DescriptionEstablished in 2006 through licensing by the Central Bank of Malaysia, Prudential BSN Takaful Berhad (PruBSN) is the leading takaful operator in the country. We provide financial security through a wide range of Family Takaful products, encompassing life and medical protection, savings, education, and corporate solutions, all complying...


  • Penang, Malaysia Prudential Assurance Malaysia Berhad Full time

    The Pru Experience Champion plays a vital role in shaping our customers' perceptions of our brand. As a Relationship Manager, you will be responsible for delivering exceptional customer experiences that exceed expectations.Main Responsibilities:Building and maintaining strong relationships with customers through proactive communication and issue...


  • Penang, Malaysia Jabil Circuit Full time

    Job DescriptionWe are seeking a highly skilled Logistics Management Associate to join our team at Jabil Circuit. As a key member of our logistics team, you will be responsible for managing the movement of goods and materials from suppliers to customers.Key Responsibilities:Develop and implement logistics strategies that meet the needs of our customers.Manage...

  • Audit Associate

    6 days ago


    Penang, Malaysia ACCA Careers Full time

    About This PositionWhy join usYou don't join Mazars by coincidence; you choose Mazars: a global school of excellence where you will be challenged to develop and grow. Come and write the rest of (y)our story with us – you'll make friends along the way too. Mazars, the smart choice.Embarking Your Career Journey With Us MeansReveal your potentials from...

  • Contract Associate

    5 days ago


    Penang, Malaysia GREAT EASTERN Full time

    About Great Eastern Life MalaysiaWe are a well-established market leader and trusted brand in Singapore and Malaysia.Our company provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers.As a Contract Associate, Business...


  • Penang, Malaysia Dexcom Full time

    About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...