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Multilingual Customer Support Team Member

1 week ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Role Description

We are looking for a highly skilled and experienced customer support team member to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.

This role requires an individual with excellent communication skills in Mandarin and English, as well as basic computer skills and the ability to work effectively in a fast-paced environment.

Key Accountabilities
  • Deliver exceptional customer service via phone, email, or live chat, responding promptly to inquiries and resolving issues related to booking errors, cancellations, and refunds.
  • Support customers in making reservations by providing accurate information on availability, pricing, and policies.
  • Contribute to a positive and productive team dynamic by working collaboratively with colleagues to achieve sales targets.
  • Maintain compliance with company policies, data privacy regulations, and standard operating procedures.
Qualifications
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Strong communication skills in Mandarin and English, both verbal and written.
  • Basic computer skills, including MS Office and online communication tools.
  • Ability to work effectively in a rotational shift environment.
What We Can Offer
  • EPF & SOSCO benefits.
  • Annual leave & Medical leave.
  • Training provided to enhance skills and knowledge.