Technical Support Analyst

by asking the right questions, analyzing and allocating the case appropriately based- on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding- test center administrators through the corrective steps. Document details of cases and prioritize according to urgency and importance in Salesforce. Monitor support queues...

About the job Technical Analyst (PH) Responsibilities: _ Develop new CR enhancement for International Core Banking system (SIBS/BDS) Investigate production IR ticket raised by International countries user Involved throughout entire software development life cycle (SDLC) Experience in system design and program specification analysis Experience in performing...

About the job Technical Analyst (SL) Responsibilities:_ Develop new CR enhancement for International Core Banking system (SIBS/BDS) Investigate production IR ticket raised by International countries user Involved throughout entire software development life cycle (SDLC) Experience in system design and program specification analysis Experience in performing...

As a technical support analyst, you are required to provide Level 1 Incident and Service Request support for IT infrastructure, and Microsoft technology on end user devices.Responsibilities: Work on service request tickets by receiving and handling requests for service, following agreed procedures. (Including set up new user's accounts, give access to...

About usIkon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon's dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface...

Job details:Posted 18 January 2024SalaryNegotiableLocationKuala LumpurJob type PermanentDisciplineTechnology & DigitalReference268643_ Responsibilities: Platform Support and Maintenance Understand the Target Operating Model (scope and service level agreement) been set Platform Lead Master the relationship between the configuration and master data setup for...

Contract type: Permanent Location: Kuala Lumpur Specialisation: Information Technology Reference: PR/ Contact details:Salina Mat SalimJob published: July 20, :33JOB RESPONSIBILITIESJOB REQUIREMENTS* Minimum 2 years of technical customer support experience. Strong technical aptitude and software proficiency. Excellent problemsolving skills and adaptability....

Position: Business Analyst Treasury ConsultantsWe need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge.Here is the job description we share with Consulting companies.Timeframe is ASAPSummary Job DescriptionExecute professional services contracts by performing...

Role DescriptionThis is a full-time on-site role for a Global Test Centre Support Analyst located in WP. Kuala Lumpur. As a Global Test Centre Support Analyst, you will be responsible for providing technical support, troubleshooting, and customer support to our clients. This role involves collaborating with various teams to ensure smooth testing operations,...

As a technical support analyst, you are required to provide Level 1 Incident and Service Request support for IT infrastructure, and Microsoft technology on end user devices. Responsibilities: Work on service request tickets by receiving and handling requests for service, following agreed procedures. (Including set up new user's accounts, give access to...

As a technical support analyst, you are required to provide Level 1 Incident and Service Request support for IT infrastructure, and Microsoft technology on end user devices. Responsibilities: Work on service request tickets by receiving and handling requests for service, following agreed procedures. (Including set up new user's accounts, give access to...

Position: Unix Technical Support AnalystLocation: BangiMode: OnsiteType: Extendable Yearly ContractBenefit: EPF, Socso, VISA,Medical, PA InsuranceResponsibilities: Perform installation, implementation, maintenance of new and existing hardware, software and operating systems including updates, configuration changes and patches Ensure high level of systems...

Analyst - Onsite Technical SupportWhat can you expect? Be a part of a global operation team Elevate your IT processing knowledge Interact diverse colleagues and stakeholders from various line of business within MMCWhat is in it for you? Participate in regional projects Career Development and Training OpportunitiesWe will count on you to:Assists with...

Position: Senior Technical Business AnalystWork arrangement: Fully on-siteResponsibilities: Collaborate with business users and technical delivery teams in developing scalable and flexible IT solution including studying both the business and system impact, create technical user stories, cowork with product owner, functional design, support delivery till go...

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala LumpurOffice in Q Sentral:Analyst - Onsite Technical SupportWhat can you expect?Be a part of a global operation teamElevate your IT processing knowledgeInteract diverse colleagues and stakeholders from various line of business within MMCWhat is in it for...

Clarifies and translates business requirement to IT system functional requirement and system interaction and flows. Work with business users and ensure compliance with policies and business rules. Document the necessary components into functional specifications required by the Business and/or Technical Project Team (Write Functional Specification) Coordinate...

Opportunity working with Multinational Japanese Company as Business Analyst related to hardware/software projectRole Description: You will be the primary responsibilities include briefing project members on user requirements, technical specifications, and test documents based on the design documents. You will managing the project from start to finish,...

Opportunity working with Multinational Japanese Company as Business Analyst related to hardware/software projectRole Description: You will be the primary responsibilities include briefing project members on user requirements, technical specifications, and test documents based on the design documents. You will managing the project from start to finish,...

Opportunity working with Multinational Japanese Company as Business Analyst related to hardware/software projectRole Description: You will be the primary responsibilities include briefing project members on user requirements, technical specifications, and test documents based on the design documents. You will managing the project from start to finish,...

We are looking for a Technical Support for our prestigious client in the blockchain and security solutions industry. This is a remote position based in Kuala Lumpur, Malaysia. Key Responsibilities:Providing technical support and handling daily in-bound calls and email enquiries (technical resolution).Proactive in supporting clients' site; deploy, maintain,...