Junior Technical Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

Job details:

Posted 18 January 2024

SalaryNegotiable

LocationKuala Lumpur

Job type Permanent

DisciplineTechnology & Digital

Reference268643_

Responsibilities:

  • Platform Support and Maintenance
  • Understand the Target Operating Model (scope and service level agreement) been set Platform Lead
  • Master the relationship between the configuration and master data setup for each business unit
  • Support each business unit related to system configuration, user management and master data creation/modification
  • Always adhere to Universal Core Model and Master Data Governance document
  • Functional and Technical Support
  • Responsible for deep technical analysis of system related incidents and issues and their effective resolution
  • Review and analyse errors, fix issues (notably through transaction maintenance) or assign tickets to different teams (Level 3 or 4) to fix or correct the issues
  • Change and Release Management management activities
  • Reporting and Analytics
  • Understand the report limitation for each module within the system
  • Support adhoc reporting request from the local business units
  • Prepare stakeholder report and monthly service review report to be shared with the management team
  • Documentation and Knowledge
  • Maintain the technical, training, knowledge transfer, run book and admin documents together with Senior Technical Analyst

Requirements:

  • Minimum 1 year IT experience working with source/procure to pay systems (Coupa preferred)
  • Enjoys fast pace environment and problem solving.

JTK Number:
JTKSM 995 |

Company Registration Number:
T)

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