Publisher Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time
Publisher Support Specialist (Mandarin/English)

What We Do
At Coda, we break down barriers between publishers and their audiences by thinking outside of the app.

Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease.

For publishers, this means less lift, more players and more payers. For players, Coda's solutions allow them to pay for play their way.

Our winning formula? A laser-focused, pragmatic attitude coupled with an unwavering commitment to excellence.

We are customer-centric, creative, and solution-oriented, always delivering to our users the top-tier entertainment content they want at competitive prices.

If you're ambitious, bold and ready to take your career to the next level, get in touch

We need a talented Publisher Support Specialist to join our mission.

As a Publisher Support Specialist you'll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases-continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.


Responsibilities

  • Get to know Codapay API and Coda capabilities to the finest details
  • Provide technical support to engineers from companies and partners who are integrating with the Codapay API
  • Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistently
  • Maintain API documentation, examples and FAQs to minimize contact rates
  • Make suggestions on how to improve the API based on customer feedback
  • Support the business team from a technical standpoint during calls with publisher
  • Participate in the design and implementation of scalable onboarding and proactive support frameworks for publisher
  • Mediate during incidents involving the right teams and provide feedback to publisher

Requirements:

  • Proficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholders
  • Strong communication skills and the ability to articulate complex and technical concepts to nontechnical audiences
  • Ability to define the scope of your responsibilities and keep the focus to deliver
  • Passionate about technology and its relationship with business and customer experience.
  • Familiarity with system integration and API concepts
  • Empathy for users and are able to provide great support and onboarding experience.
  • Ability to prioritize and manage multiple projects in the fast paced environment
  • You are humble and work well in a team with a diverse group of people from all over the globe and in different timezones
    Nice to Have
  • Prior experience with REST or SOAP integration is advantageous.
  • Familiarity with tools such as SQL, Postman, AWS dashboard, Kibana, and Jira is preferred
  • Experience in writing scripts or coding in Java, Javascript or Python; Application development or games industry experience is a plus.

Working at Coda
Joining the Coda team means diving into a fast-paced, challenging, and exciting world.

With Codans spread across over 30 countries around the world, our highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries, and thrive on continuous improvement through experimentation, we'd love to hear from you

Our Perks

WFH / Hybrid Support:
Get a monthly allowance to cover your working expenses and keep you connected.

Wellness Boost :
Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter

Customized Benefits :
Tailor your benefits with our flexible plan.

Growth Opportunities :
Unlock your potential through clear progression paths.

Skill Development :
Access training resources to fuel your personal and professional growth.

Volunteer Time Off :
Enjoy paid time off to make a difference in the world through volunteering.

Family Care :

Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.


  • Benefits are reviewed and updated on a yearly basis, and are applicable to fulltime employees only.


We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.

Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Job ID xWCZSDXhgLkM

  • Publisher Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    What We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

  • Publisher Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Coda Payments Kuala Lumpur, MalaysiaPosted 3 hours ago Permanent CompetitiveWhat We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue,...

  • P2p Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full time

    Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...

  • Fundraising Specialist Intern

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...

  • Application Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Application Support Specialist (Mandarin/English)What We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer...

  • Specialist Technical Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Scicom Full time

    Specialist Technical Support - Thai Language SupportResponsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues. Troubleshooting to identify hardware or software products that are defective. Advice & educates customers through combination of experience & guideline...

  • Application Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Application Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    The Technical Support Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with...

  • Sales Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyppies Full time

    Join a fast-paced and thriving sales team as aSales Support Specialist A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service.As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...

  • Support specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Support specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ijm Corporation Berhad Full time

    Job Description:We are seeking a part-time Support Specialist to join our dynamic team at IJM Corporation Berhad in Kuala Lumpur. As an Associate Level Support Specialist, you will be responsible for providing reliable and adaptable support to our team members and clients.Responsibilities: Provide technical support to team members and clients through various...

  • Partner Success Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Partner Success SpecialistWhat We DoAt Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Application Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users.- it's only applicable for...

  • Technical Support Specialist, My

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Technical Support Specialist, MYAbout the job Technical Support Specialist, MYWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our...

  • Technical Sales Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kofax Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...