Specialist Technical Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Scicom Full time

Specialist Technical Support - Thai Language Support

Responsibilities of the Role:

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
  • Monitors own "Open Case" workload and drives to closure.
  • Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
  • Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
  • Assistance with maintenance and support of deployment infrastructure.
  • Provide support and ownership for ongoing company audits and/or certification requirements.
  • Monitor team adherence to policies and procedures.
  • Network monitoring and maintenance.

Requirements for the Role:

  • Degree in IT, Computer Science or Engineering.
  • Working Knowledge of Windows Operating Systems and MS Products.
  • Proven ability to troubleshoot Client solutions.
  • Effective communication skills at all levels written and verbal
  • English and Thai language.
  • Superior customer service skills
  • Proven ability to learn new and complex technology.
  • Able to prioritize in a fast paced, dynamic work environment.
  • Display excellent communication, problem solving and people skills.
  • Display willingness to learn/fast learner.
  • Must be independent, selfmotivated, show initiative and a strong sense of ownership/responsibility.
  • Structured Troubleshooting Techniques
  • Good ability to communicate ideas, sound knowledge of MS products.
  • Strong Services Industry and "ITIL" acumen.

Attractive Package:

  • Attractive Salary (RM 3,800 4,500)
  • Housing Allowance
  • Performance related bonus on a quarterly basis for confirmed staff
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage


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