Network Technical Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time
Employment Type

Permanent

Closing Date

8 Feb :59pm

Job Title

Network Technical Specialist

Job Summary


As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.


Job Description:

We're Australia's leading telecommunications and technology company.

And, with a presence in more than 20 countries, we're creating a global footprint - which for you, that means incredible work opportunities and experiences to develop and grow your career.


  • Global Business Services (GBS)_

Our GBS team enables Telstra to achieve a radically simplified business model, bringing together back-of-house services with high-volume service operations that were previously delivered separately throughout the company.

Our focus is to deliver great experiences, simplify and innovate, and drive profitability across our business.

  • The role with us_

As a Network Technical Specialist, you will provide technical service, solutions, and support to the networks, infrastructure, products, and services supplied and operated by Telstra.

It's a shift operational environment & 24/7

  • What you'll do:_
This is how you'll bring the purpose of your role to life.

  • Use domain knowledge and analytical thinking to provide support in the investigation of customerreported incidents.
  • Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.
  • Understand the system architecture deployed and integrated with multiple providers and customers.
  • Coordinate and Control network changes to new networks and solutions seamlessly, with mínimal impact on the customer.
  • Coordinate with all stakeholders to troubleshoot and resolve customer issues technically within provided SLA.
  • What you need to succeed:_Qualification in Engineering or related technical degree
  • 3+ years' experience in telecom or networking customer support handling issues over Level CCNA certification is mandatory and CCNP certification will be added advantage.
  • Onsite working experience handling network integration work.
  • Handled any sort of transmission network (Fiber Optics, Wireless, SAT, etc)
  • IP/MPLS troubleshooting experience
  • Understanding of SD-WAN networks.
  • Skills:_Implementing and troubleshooting networks and solutions
  • Ability to adapt transitioning to new networks and solutions
  • Negotiate and able to work with all Resolver groups for customer network issues.
  • Ability to read and understand standard network topology/planning documents.
If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers - this could be the role for you
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