Global Support Executive

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

  • Job description

Why join us?


If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

The position lies within the Debt Securities for Clearing and Settlement in Market Operations.

The job holder is responsible to support HBAP Clearing & Settlement activities in performing affirming, chasing, amending and escalating until settlement of the trade.

This role includes managing primary objective of driving operational excellence across our business globally.

Achieving this through the consolidation, simplification and continuous improvement of the process, simultaneously takes responsibility for managing operational, location and processing risk.


Ensure compliance of internal guidelines, external regulations and are constantly reviewed and enhanced to continually improve the support functions offered to the operational processes and the business.


The key functions of the role include:

  • Oversee team supporting the Global Banking and Markets transactions.
  • Understand the processes functions and objectives irrespective of Business Areas to effectively manage
- and improve the respective processes.

  • Provide leadership and customer service to all, both top and lower Management, consistent with Group and company policies and standards.
  • Provide support for any adhoc project to the Head of Operations and Operation teams for any task involving
- collation, analysis, forecasting and budgeting relating to Operational data.

The Opportunity:

To continuously provide high quality processing service to achieve maximum client satisfaction within the specified timeline and requirements. Responsible for relationship building and resolving all inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

To ensure trade settlement will be executed by timeliness. To provide support in a subset of processing functions including documentation, trade affirmation, projects and Reporting. Assist in managing Operational Risk and Control within the process and the business through query handling and escalation.

What you'll do:

General Responsibilities:

  • To act as team leader, process specialist and reference point for the team.
  • Deputise the team manager when required
  • To ensure the provision of a high quality and accessible service to the business, and both internal / external clients
  • Act as a first point of escalation for operational issues within the team and be able to communicate, address, and resolve issues with the relevant areas in a timely manner.
  • To ensure the escalation of all problems/risk issues within their area to the respective stakeholders and the appropriate levels of management
  • To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
  • Support any team, departmental, and centre initiatives aimed at improving worklife balance.
  • In partnership with the team manager, build a robust succession within the team and ensure the absence of key person dependencies.

Operational, Controls & Reporting

  • Work towards improving process KRIs, KPIs and bright lines through the efficient use of tactical and strategical solutions.
  • Ensure that all operational controls are observed and where the opportunity exists, improved to reduce overall risk exposure within the process.
  • Observe that all reporting requirements applicable to their role are completed in a timely manner and to a high standard.
  • Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Implement and ensure adherence to the Group Privacy, Control and Compliance Policies, applicable to their role.
  • Adhere to the group requirement that each employee is aware of the Operational Risk scenarios associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
Requirements

What you will need to succeed in the role:

  • A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.
  • Work experience in Market operations is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position
  • Strong verbal and business communication skills
  • Excellent analytical skills and commercial acumen
  • Proven process management, improvement and service management skills

What additional skills will be good to have?_ _**.

  • Ability to speak and write in English.
  • Ability to write business letters and reports
  • Good conversational/telephone skills
  • Ability to learn quickly and transfer knowledge appropriately
  • Ability to understand and interpr

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionBusiness: Markets & Securities Services Operations, GDM Derivatives Trade & Position ManagementOpen positions: 1Role Title: Global Support ExecutiveGlobal Career Band: GSC 8Location (Country / City): Kuala Lumpur, MalaysiaRecruiter Name: Nana NasrudinWhy join us? If you are looking for opportunities to develop your career, take the first step...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Securities...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within our Equities Stock Lending Operations specialising in Settlements under the Market & Securities Services Operation umbrella. The job holder is responsible to support...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionBusiness:Global Banking and MarketsOpen positions:1**Role Title:GLOBAL SUPPORT EXECUTIVE**Global Career Band: 8Location _(Country / City )_:Malaysia / Kuala LumpurRecruiter Name:Nana Nasrudin**Why join us?To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLA's. Responsible for...

  • P2p Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Informa Global Support Full time

    Company DescriptionInforma is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.Informa's leading brands and expert teams create...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionBusiness:Collateral ServicesOpen positions: 1Role Title:Global Support Executive***Global Career Band: 8Location _(Country / City)_**:Kuala Lumpur, MalaysiaRecruiter Name: Nana NasruddinWhy join us?The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation &...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionBusiness: DCC AU Corporate ActionsOpen positions: 1Role Title: Global Support ExecutiveGlobal Career Band: 8Location _(Country / City )_: City Office KL (GSC Malaysia)Recruiter Name: Nana NasrudinWhy join us? Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function mainly providing services to institutional clients...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.The...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Some careers grow faster than others.If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC's purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims for multiple balance sheets across multiple business location.Opportunity:What you'll do:Principal Accountabilities: Key activities and decision making areasCustomers / Stakeholders HSBC offices...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Some careers grow faster than others.If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC's purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionBusiness:HDPMOpen positions:1**Role Title:Global Support Executive - ReconciliationsGlobal Career Band: 8Location _(Country / City )_:Malaysia / Kuala LumpurRecruiter Name:Nana Nasrudin*****Why join us?CPS Reconciliations is a centralized function accountable for producing reconciliations for Custody and Fund Services. The main function of the...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims for multiple balance sheets across multiple business locationThe OpportunityRequirementsWhat you'll do:Principal Accountabilities: Key activities and decision making areasCustomers / Stakeholders...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Derivatives Settlements Services covers the entire settlement cycle for Fixed Income Derivatives (FID). FID are highly traded instruments which can be further classified as either OTC or centrally cleared. So, product knowledge is highly sought after skillset both from a buy side or sell side perspective.While the department covers...

  • Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...

  • Global IT Support Administrator

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Media Full time

    Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks' single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?HSBC have an operations hub in Kuala Lumpur & Bangalore within the Global Service Centre. positions lie within the Cross-Asset Confirmation/Settlement/Investigation Service in Market Securities Services Operations. The roles would be involving BAU process handling of all settlements and investigation activities for cross-asset...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Collateral and Risk team is responsible for managing and mitigating various types of financial risks associated with collateralized transactions and financial instruments. The team oversees collateral related activities which involve the use of assets as security to minimize credit risk. The team ensures margin requirements are...

  • Global Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time

    Job descriptionWhy join us?Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function mainly providing services to institutional clients and retail clients in a domestic market. As a direct custodian, team is responsible in efficient and timely broadcast of corporate events to clients, processing of instructions, computing...