Mid Market Account Manager

2 weeks ago


Kota Kinabalu, Sabah, Malaysia Maxis Full time
Are you ready to get ahead in your career?

  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?

What are you accountable for?

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into longlasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Perform costbenefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Coordinate sales effort with team members and other departments
  • Analyze the territory/market's potential, track sales and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
What do you need to fit for the role?

  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
  • Relationship management skills and openness to feedback
  • Tertiary education in business administration, sales or relevant field
What's next?

Maxis values diverse voices & people.

We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.


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