Assistant Manager
2 weeks ago
Duties and Responsibilities
Operational Support and Planning
- Assist in formulating, implementing, and reviewing policies and procedures to enhance the operations of Professional and Continuing Education (PACE) and Accreditation of Prior Experiential Learning (APEL)related processes.
- Contribute ideas to the department's strategic planning processes and operational plans.
- Monitor industry trends and market changes, and assist in preparing relevant market forecasts and analytical reports.
- Support the analysis of data on student numbers for planning purposes.
- Assist in providing highquality administrative services in support of academic staff and students.
- Contribute to the development of best practices in administration, including the review and improvement of policies, systems, and processes.
- Assist in space and facilities allocation and utilization, planning for future space requirements, and communicating PACE's needs to the Facilities Services Department.
- Support the operational provision of APEL admissions to University programmes.
- Assist in ensuring a safe environment for staff and students.
- Assist in maintaining the technical infrastructure and ensuring access to shared resources and equipment.
- Assist in drafting, submitting, and presenting performance and management reports.
- Support the establishment of systems of records following University and external organization's (e.g. Malaysian Qualification Agency and Ministry of Higher Education) requirements.
- Contribute to the establishment of procedures for documentation needed for accreditation and audit purposes.
- Assist in the preparation of documentation and database creation for stakeholders.
- Assist in forecasting requirements, preparing budgets, scheduling expenditures, analysing variances, collection of fees and initiating corrective actions.
- Support inventory management, facilitate purchases, verify costs and receipts.
- Assist in developing content for the promotion and branding of programmes.
- Assist in updating and maintaining information on PACE's website.
- Support the delivery of accurate and timely services to ensure a highquality study experience for all students.
- Assist in administering student surveys, evaluations, and related activities to gather feedback for continuous improvement.
Requirements:
- Possess at least a Master's Degree in higher education/ educational leadership/ educational administration/ business/ management, or other relevant disciplines.
- Minimum 4 to 5 years of relevant experience in project management, preferably in the education industry.
- Strong understanding of business management, financial, and leadership principles, with successful experience in these areas.
- Excellent communication, interpersonal, leadership, coaching, and conflictresolution skills.
- Ability to analyse processes and information, identify problems and trends, and develop effective solutions and strategies.
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