Customer Service Specialist

1 week ago


Klang, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.


As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as
Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.


Position
Customer Service Specialist (Malay English Mandarin Support, Work in Office)

  • Resolve customer complaints to achieve high customer satisfaction
  • Record and submit customer complaints using the internal system according to the provided SOP.
  • Provide VIP services to major customers and maintain customer relationships

Job Requirements

  • SPM and above
  • Excellent English, Malay and Mandarin communication skills (written, verbal, listening)
  • 12 years of BPO experience will be an added advantage.
  • Customeroriented mindset, pleasant interpersonal skills, willing to learn and a team player.
  • Proficiency in office software and computer operation
  • Ability to work in a fastpaced working environment and work under pressure

Job Type

  • Fulltime, rotational day shift, 5.5 days a week

Job Location
Office - Shah Alam/Petaling Jaya

Salary

  • Basic RM3500-RM3900 per month (based on experience)
  • Performance KPI (up to RM300 per month)

Benefits

  • EPF, Socso
  • Maternity leave
  • Annual Leave, Maternity Leave, Parental Leave, etc
  • Opportunities for promotion
  • Professional development

Expected Start Date:

  • Immediately

Know more about us at:

Salary:
RM3, RM3,900.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Selangor: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (required)
  • Bahasa (required)
  • English (required)


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