Counter Manager/boutique Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia L'Oréal Malaysia Sdn Bhd Full time

Mission:
To lead and to drive the team to achieve store business objectives.


  • Keeps track on Retail KPIs and prevailing market information. Identify business strengths, opportunities at store level and coordinate with retail and training team for actions to maximize selling opportunity.
  • Manages store controlled expenses to budget (staff efficiency planning, cleanings and office materials orders), identifying opportunities to increase contribution
  • Is responsible for managing daily, weekly, monthly operations at point of sales (POS) activities:
  • POS and Individual sales goal setting
  • Follows brand CRM procedures to recruit and retain customers
  • POS system (e.g. MARS) operations
  • Inventory (stock, tester, samples or other selling tools) management, preventing stock loss
  • Security and cash procedures
  • Drives the store quality comply with merchandising guidelines
  • Ensures proper maintenance of POS fixture
  • Is responsible to acknowledge/record all customer complain and issues (included NPS). Ensure complete follow through of all issues and report to management.
  • Manages team:
  • Motivates and inspire team to achieve store productivity objectives: provide weekly feedback, coach and develop team member, Assess and develop BAs' competencies
  • Ensures the individual and collective skills of the team are utilized effectively ; Schedule the staff with efficiency
  • Schedules BAs' shifts on T&A tool
  • For counter, develop and maintain positive relationship with department store floor managers.
  • For Free Standing Store:
  • Solves boutique operational issues with autonomy and develop positive neighborhood relationships;
  • Identifies opportunities to drive traffic into the store through community and/or events;
  • Ensures security and cash management procedures;

Salary:
RM2, RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus

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