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Boutique Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time

About Our Client

Known for producing some of the world's thinnest mechanical watches, the brand showcases precision and innovation. Its jewellery collections reflect a timeless aesthetic, combining creativity and technical mastery with the use of precious gemstones. With a global presence and boutiques in prestigious locations, this brand is synonymous with sophistication and a legacy of craftsmanship, offering not just accessories but true works of art.

Job Description

  • Collaborate with the Area Manager on annual strategies, objectives, and the implementation of sales targets, KPIs, and action plans.
  • Develop partnerships with concierges and intermediaries while applying provided Retail guidelines.
  • Conduct regular market share bench marking and generate monthly reports.
  • Act as an Ambassador both inside and outside the store, delivering the highest level of service to customers.
  • Professionally handle customer service and client issues, implementing an effective data capture and follow-up system.
  • Conduct regular checks with the team during daily briefings.
  • Manage store staff and security guards, conducting daily briefings and "one-to-one" meetings with sales staff.
  • Evaluate, set objectives, and propose staff evolution plans in terms of benefits, bonus, and career development.
  • Delegate operational activities, establish clear responsibilities, and implement commercial actions.
  • Transmit documents to the Area Manager for commission calculations.
  • Implement guidelines for compliance with sales, financial, and security procedures.
  • Ensure full implementation of the store checklist, including merchandising and catering.
  • Analyse Mystery shopping feedback and set up corrective action plans.
  • Organise CRM activities and manage events to enhance market presence.
  • Control the quality of the database, handle relationships and commissions with intermediaries and third parties.
  • Control store expenses, ensure accurate daily traffic counting, and maintain the store appropriately.

The Successful Applicant

  • At least 5 years of working experience as a Store Manager in a luxury retail environment, preferably in the jewellery industry.
  • Strong understanding of luxury goods and the ability to represent the brand effectively.
  • Excellent leadership and communication skills.
  • Proven track record of achieving and exceeding sales targets.
  • Knowledge of inventory management and retail operations.
  • Ability to work in a fast-paced and dynamic environment.

What's on Offer

The store manager in a luxury retail setting can anticipate a competitive compensation package, including a base salary, performance-based incentives tied to sales targets, and comprehensive health and retirement benefits. Additional perks may involve employee discounts, professional development opportunities, a sophisticated work environment, and potential exposure to international markets. This comprehensive offering is designed to attract top talent and provide a rewarding work experience in the luxury retail industry.


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