行政职员 Sales Coordinator/admin

2 weeks ago

Johor Bahru, Johor, Malaysia DD Online Services & Enterprise Full time

工作职责:
- 管理订单处理流程,包括但不限于开单、跟踪订单进展、安排货物出货等。
- 与客户沟通并协调,确保订单按时交付,并及时解决可能出现的问题和疑虑。
- 维护客户关系,处理客户的投诉和问题,确保客户满意度达到或超出预期。
- 与内部团队密切合作,包括销售、物流和质量控制部门,以确保订单流程的顺畅进行。
- 收集并分析订单数据,提供有关订单处理效率和客户需求的反馈,为改进工作流程提供建议。

职位要求:
- 拥有文凭或同等学历。
- 至少3年或以上相关工作经验。
- 优先考虑会中文的申请。
- 具备解决问题的能力和应变能力,能够在压力下保持冷静,并有效地处理突发情况。
- 熟练使用办公软件,如Microsoft Office操作经验者优先考虑。
- 具备团队合作精神,能够在多任务环境下高效工作。

Responsibilities:

  • Manage the order processing workflow, including but not limited to invoicing, tracking order progress, and arranging shipment of goods.
  • Communicate and coordinate with customers to ensure timely delivery of orders, and promptly address any issues or concerns that may arise.
  • Maintain customer relationships, handle customer complaints and inquiries, ensuring customer satisfaction meets or exceeds expectations.
  • Collaborate closely with internal teams, including sales, logistics, and quality control departments, to ensure smooth order processing.
  • Collect and analyze order data, provide feedback on order processing efficiency and customer requirements, and make recommendations for workflow improvements.

Job Requirements:

  • Minimum of a Diploma or equivalent qualification.
  • At least 3 years or more of relevant work experience.
  • Proficiency in Chinese is an additional advantage.
  • Ability to problemsolve and adapt, maintaining composure under pressure and effectively handling unforeseen circumstances.
  • Proficiency in using office software such as Microsoft Office, with experience being preferred.
  • Possess a team spirit, able to work efficiently in a multitasking environment.

Pay:
RM2, RM3,000.00 per month

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (preferred)

Experience:

  • Administration: 3 years (preferred)

Language:

  • Mandarin (preferred)

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