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Helpdesk Customer Support

3 months ago

Shah Alam, Selangor, Malaysia Accordia Global Sdn Bhd Full time

HELPDESK SUPPORT ENGINEER

Job description
Handle customer inquiries and 1st level troubleshooting problems.

Ensuring all customer support functions are completed within the service turnaround time.

Properly escalate unresolved queries to the next level of support.

Follow up on outstanding requests and ensure timely resolution.

Log all help -desk interactions and activities.

Process various ad-hoc administrative tasks.

Requirements:

Fresh graduates with IT background are encouraged to apply

Language required:
English & Bahasa Malaysia

Must be willing to work for rotational shift

Must be willing to work during Public Holiday and weekend

Customer-orientated with good interpersonal and communication skills.

Strong and proven problem solving skills.

Job Type:
Permanent

Salary:
RM2, RM2,500.00 per month

Schedule:

  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Attendance bonus
  • Overtime pay

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)

Language:

  • ENGLISH, BAHASA MALAYSIA, (preferred)
Application Deadline: 06/30/2023

Expected Start Date: 12/11/2023