Technical Support Assistant Manager

5 days ago


Shah Alam, Selangor, Malaysia Jotun Dekorativ Marketing Full time
Job Title: Technical Support Assistant Manager

We are seeking a highly skilled Technical Support Assistant Manager to join our team at Jotun Dekorativ Marketing. As a key member of our technical support function, you will be responsible for managing a part of our local technical support function, executing assigned tasks, and/or managing a team of people within the local unit or technical area.

Key Responsibilities:

  • Ensure that all technical inquiries from customers on product use, risk assessments, and guarantees are responded to as per Jotun's policies and technical guidelines.
  • Handle claims and complaints according to Jotun's process, and through close cooperation with relevant functions, ensure that learning has been obtained to avoid reoccurrence.
  • Approve or reject complex off-specs by evaluating the consequences of the proposed changes.
  • Support the process of guarantees given by the local organization by monitoring and following-up on the guarantee process.
  • Participate in technical investigations on claims, and conclude whether complaints are justified or not as per Jotun's guidelines.
  • Manage and lead the assigned part of the local Technical Support team in line with Jotun's policies, market development, and local company focus.
  • Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects.
  • Support claims and complaints to be handled and technically concluded according to Jotun's process.
  • Support the sales units in the use of TSS tools such as Jotspecs, TSS Log, and information from TSS SharePoint sites.
  • Support the sales units in the use of TSS tools as part of the sales process.
  • Support and assist the local sales team in increasing sales growth and market share.
  • Conduct professional applicator plant audits and trainings.
  • Conduct customers' plant improvement projects by undertaking product development trials at applicators' facilities.
  • Communicate and discuss with Powder Segment Technical Support Manager by raising issues where support is needed.

Requirements:

  • Bachelor's Degree with minimum 4 – 6 years of relevant experience required.
  • Preferably have experience and knowledge in Technical.
  • Must be proficient in verbal and written English.
  • Strong communication and influencing skills.
  • Ability to travel within the region when required.
  • Presentation skills program.
  • Chinese speaking is preferable.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please apply now.



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