Technical Content Specialist

1 week ago

Shah Alam, Selangor, Malaysia Refine Group Full time
Job Summary

We are seeking a highly skilled Technical Content Specialist to join our team at Refine Group. As a key member of our documentation team, you will be responsible for creating, organizing, and maintaining technical documentation and training materials that support our products and services.

Key Responsibilities:
  • Content Creation: Assist in drafting, editing, and formatting user manuals, guides, and other technical documentation to ensure accuracy and clarity.
  • Training Development: Support the development of training materials, including tutorials, presentations, and e-learning modules, to educate internal and external audiences.
  • Collaboration: Work closely with senior technical writers, engineers, and product managers to gather information and ensure consistency in all documentation.
  • Content Management: Organize and manage content in our documentation management system, ensuring easy accessibility and consistency.
  • Quality Assurance: Participate in user testing and feedback sessions to help refine and improve existing documentation and training resources.
  • Process Improvement: Attend team meetings and contribute ideas to improve documentation and training processes.
  • Knowledge Sharing: Shadow senior team members to gain insights into the technical writing and training functions within a payment gateway environment.
Requirements:
  • Currently pursuing a degree in Technical Writing, Communications, Information Technology, or a related field.
  • Strong writing, editing, and communication skills with a keen attention to detail.
  • Basic understanding of technical concepts, particularly in the fintech or payment processing space, is a plus.
  • Familiarity with documentation tools (e.g., Microsoft Word, Google Docs, Confluence) and training software (e.g., Articulate, Canva, and Adobe Captivate) is an advantage but not required.
  • Ability to work collaboratively in a team environment and manage multiple tasks effectively.
  • Eagerness to learn, with a proactive approach to problem-solving.
What We Offer:
  • Hands-on experience in technical writing and training within a fast-growing payment gateway company.
  • Mentorship and guidance from experienced professionals in the field.
  • Opportunities to explore different facets of technical communication and fintech.
  • Potential for growth and consideration for future opportunities within the company.

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