Operations Manager

1 week ago


Pelabuhan Klang, Selangor, Malaysia People Pathfinders Sdn Bhd Full time

The Company
Our client is an international freight forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has strong networks and offices in Europe, Asia, America, Africa, Oceania, and the Middle East.

The Operations Manager will be responsible to:

  • Act as a mediator between customers and customs in case of disputes.
  • Resolve any customrelated issues and ensure all freight forwarding operations and processes align with company objectives.
  • Ensure all documentation and assignments are completed on time.
  • Ensure business flow and work processes as per company policy.
  • Maintain high standards of customer care and professionalism.
  • Ensure strict adherence to company procedures within the department.
  • Generate monthly, quarterly, and adhoc reports, as required by branch management including operational and productivity KPIs.
  • Review operational procedures for identifying opportunities and promoting continuous improvement within the team.
  • Act as the first point of escalation for sea freight/air freight export, import and customs team for commercial and operational issues.
  • Manage all employee relations matters.
  • Actively encourage training, personal and career development of the departmental team through the annual performance appraisal process.
  • Maintaining up to date industry knowledge and ensensuringployees are informed of company and industry news.

The Requirements:

  • Diploma / Degree or equivalent.
  • At least 6 years of relevant experience in shipping / logistics industry preferably from freight forwarding environment.
  • Experience in MNC (Shipping/NVOCC) is an added advantage.
  • Demonstrate customer service focus.
  • Strong proficiency in Microsoft Office Applications is required.
  • Excellent interpersonal and communication skills.
  • Strong leadership and management skills.
  • Customer oriented and good people skills.
  • Able to work independently and under pressure.
  • Possess own transport.

Job Types:
Full-time, Permanent

Benefits:

  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

- shipping / logistics: 6 years (preferred)
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