Quality Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Job Descriptions:

  • Well versed in English and Japanese
  • Need to get qualified in IQA process and minimum of Two major products.
  • Achieves assignments using established guidelines, procedures and policies.
  • Participates in internal calibration sessions and Gauge variance session with the team.
  • Work well with others in a teamoriented environment and to gain their cooperation.
  • Ability to work on daily and weekly special projects.
  • Meet the set business targets.
  • Coach, mentor and share feedback to the trainees/ team by doing P2P auditing the cases that are processed by IQAs.
  • Participating in team huddles.
  • Ensure daily productivity and quality metrics are met/exceeded.
  • Supporting in process improvement projects for all the products that we support.

Skills Required:

  • Minimum qualification
  • Graduate in any discipline
  • Ability to handle heavy data related assignments. Ability to multitask based in priorities.
  • 3 to 4 yrs of work experience in Quality/Operations BPS/ ITeS in a backend process with excellent command data centric assignments
  • Should have Quality related experience.
  • Strong MS Office skills, especially MS Presentation and MS Excel.
  • Experience working with large volumes of data.
  • Strong communication skills ability to work closely with internal staffing client.
  • Ability to work in a fastpaced, constantly evolving environment.
  • Should have great networking and rapport building skills. Should be able to communicate effectively with senior management executives.
  • Detail oriented to ensure accurate issue tracking and reporting.
LI-CTSAPAC
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