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Front Office Assistant

3 months ago

George Town, Penang, Malaysia Cheong Fatt Tze - The Blue Mansion Full time
Company Description


Cheong Fatt Tze - The Blue Mansion is a luxurious boutique hotel located in the beautiful and historic Georgetown of Penang.

Built in the late 19th century, the award-winning mansion has been meticulously restored and offers guests a unique experience that blends luxury and history, with elegant rooms, fine dining, and Chinese gardens.

Role Description

This is a full-time on-site role for a Front Office Associate at Cheong Fatt Tze - The Blue Mansion. The Front Office Associate will be responsible for ensuring a seamless and memorable guest experience, from check-in to check-out.

This includes handling reservations, guest inquiries, and requests, as well as offering recommendations for dining, attractions, and activities in the area, with a focus on providing a high level of hospitality and personalized service.

The role requires attention to detail, strong communication skills, and the ability to work collaboratively with other teams.

Qualifications:

Previous experience in a customer service or hospitality role, preferably in a hotel or resort setting

Strong communication and interpersonal skills, with fluency in English and at least one other language

Excellent organizational and problem-solving skills

Ability to multitask and work under pressure in a fast-paced environment

Proficiency in Microsoft Office and hotel reservation systems

A positive attitude and a passion for providing excellent customer service

A degree or diploma in hospitality or related field is a plus

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Application Question(s):

  • Would you be able to work on Night Shift basis rotationally with other staffs

Education:

  • STM/STPM (preferred)

Experience:

Front Office Assistant: 2 years (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)