Quality Technician

2 weeks ago


Shah Alam, Selangor, Malaysia Ingenious Job Full time

Category:

  • Technician
  • Industry:
  • Electrical / Electronic
  • Location:
  • Seksyen 15, Shah Alam
  • Selangor
  • Education:
  • Diploma
  • Country:
  • Malaysia
  • Salary Range:
  • Experience(Min):
  • 23years
  • Job Type:
  • Full Time Contractual
  • Requirement:
  • 2-year experience quality, testing or failure analysis
  • Responsibilities:
  • Failure Analysis technician (FAT) is responsible for the offer failure management process.

In this position, you will be responsible for:

  • Following RFA plan from Customer advocate (located in SEMV plant) to receive returned product from Sale/DC/FO/Customer monthly.
  • Performing visual inspection for outside damage and checking production codes.
  • Conducting function checks: ON/OFF check and continuity check.
  • Conducting assembly check: opening the product properly and checking each component for any deviation, burnt, damage, disconnection.
  • Performing basic measurements with caliper, gauge, force check.
  • Receiving weekly guidance from Customer Advocate engineer and product engineer for deeper check.
  • Reporting.

Your responsibilities will include but not be limited to:

  • Monitoring the customer returns which include creating the request for analysis (RFA) ticket, tracking the returns and updating the progress on BFO (Bridge Front Office) system.
  • Performing first level analysis of returned products such as failure symptom verification, function testing to isolate the failing instruction/failing signal and physical analysis to locate the defect.
  • Making the failure analysis report and Weekly meeting with customer advocate engineer for the failure analysis review and discussion for the next step analysis.
  • Being the point of contact to the counterparts with related department in the company along with customer advocate for rootcause fixed.
  • Further supports such as packing and arranging FOC shipment to factory in case requested by Customer advocate for further analysis needed.

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