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Business Intelligence Analyst
3 months ago
a
Language:
Trilingual (Mandarin, Bahasa Melayu, English)
b
Specialization:
MS Excel and Power BI
c
Target Onboarding Date:
ASAP
d
Salary Range:
3,500 - 4,500
e
Location:
Georgetown, Penang
f
Type:
Full-time
g
Shift:
Regular shift and/or 24/7
Key Responsibilities
- Communicate with internal colleagues to understand the needs of departments and the organization
- Work with external stakeholders to understand and investigate feedback into the service/function/product
- Use data modelling practices to analyse your findings and create suggestions for strategic and operational
- Identify the processes and information technology required to introduce your recommendations.
- Communicate the benefits of your recommendations across departments and help to address any uncertainty
- Produce written documentation to support your work, report on your findings and to present to stakeholders
- Support the staff and teams in making the recommended changes, including helping to resolve any issues.
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
Requirements:
- Degree in Discipline or equivalent diploma
- Working experience with Power BI
- Excellent analytical skills and an informed, evidencebased approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes
- Working experience in KPI monitoring
- Working experience in contact centre sector is desirable.
- Ability to work under pressure on multiple projects within your project timeframes.
- Passion for creating solutions with a positive attitude to change.
- Strong interest in business and business development
- Good understanding of information technology
- Good verbal and written communication skills.
- Analytical skills in order to perform standard reports with mínimal variance.
- Experienced in database query languages.
- Expertise on Power BI
Job Types:
Full-time, Permanent
Pay:
RM3, RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)