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Business Intelligence Analyst

3 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time
Business Intelligence Analyst | Teleperformance

a

Language:
Trilingual (Mandarin, Bahasa Melayu, English)


b

Specialization:
MS Excel and Power BI


c

Target Onboarding Date:
ASAP


d

Salary Range:
3,500 - 4,500


e

Location:
Georgetown, Penang


f

Type:
Full-time


g

Shift:
Regular shift and/or 24/7

Key Responsibilities

  • Communicate with internal colleagues to understand the needs of departments and the organization
  • Work with external stakeholders to understand and investigate feedback into the service/function/product
- provided.

  • Use data modelling practices to analyse your findings and create suggestions for strategic and operational
- improvements and changes.

  • Identify the processes and information technology required to introduce your recommendations.
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty
- and concern.

  • Produce written documentation to support your work, report on your findings and to present to stakeholders
- when necessary.

  • Support the staff and teams in making the recommended changes, including helping to resolve any issues.
  • Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

Requirements:

  • Degree in Discipline or equivalent diploma
  • Working experience with Power BI
  • Excellent analytical skills and an informed, evidencebased approach
  • Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes
- acting as a translator between parties.

  • Working experience in KPI monitoring
  • Working experience in contact centre sector is desirable.
  • Ability to work under pressure on multiple projects within your project timeframes.
  • Passion for creating solutions with a positive attitude to change.
  • Strong interest in business and business development
  • Good understanding of information technology
  • Good verbal and written communication skills.
  • Analytical skills in order to perform standard reports with mínimal variance.
  • Experienced in database query languages.
  • Expertise on Power BI

Job Types:
Full-time, Permanent

Pay:
RM3, RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (required)