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Digital Engagement

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

Requirements

  • Malaysian citizen
  • Preferably Mandarin speaker (read, written, and spoken)
  • Capable of working under pressure
  • Able to start working on
    4th September 2023

Responsibility

  • Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
  • Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
  • Ability to work under pressure and with minimum supervision;
  • Ability to multitask and with good attention to detail;
Working Days

  • 5 working days, 2 rest days (can be on weekend or weekdays)

Working Shift:
Morning

  • 8:00am 5:00pm
  • 9:00am 6:00pm
Evening

  • 1:00pm 10:00pm
  • 3:00pm 12:00am
Remuneration Package

  • Basic salary
    :RM2,350.00 (Fixed)
  • KPI allowance: Maximum
    RM1000.00 (performance based)
  • Mandarin allowance
    :RM300.00:
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)

Location
:
Level 10, U Mobile HQ Berjaya Times Square Jalan Imbi, Kuala Lumpur

Benefits

  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
  • Referral program (Reward provided
  • T&C Applied)

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM2, RM2,350.00 per month

Schedule:

  • Afternoon shift
  • Day shift
  • Rotational shift
  • Weekend jobs

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Language:

  • Mandarin (preferred)